Rick Johnson Email & Phone Number

Michigan, United States

The system owner is responsible for the full Information Technology (IT) lifecycle planning of a technology system. IT lifecycle planning includes: - overall understanding, in collaboration with sales and services, of the customer pipeline, the proposed nature and volume of deals, the inflight implementations, and planned ensuing phasing - overall understanding, in collaboration with the CTO office and R&D, of the technology roadmap of the QAD product and enabling technology stack, including related timing, interoperability, and holistic operational strategy - leading all aspects of IT service management (ITSM) for the system, including service strategy, financial management, scalability, performance, security, and core processes (request, incident, change, problem, and configuration management) - planning for the people and technical resources necessary to operate, maintain, secure, and scale the system for both the near and long-term ho

Michigan, United States

Managed a team of Cloud Service Delivery Managers in North America. In this role I was responsible for the hiring and training of new members to the team. In addition, I provided mentoring and guidance to the team. I was also the Customer Service Delivery Director for two of our Enterprise customers.

Michigan, United States

Provide a focal interface to QAD Cloud Operations customers to insure optimized and uninterrupted service delivery. Coordinate operational service, projects, action plans, and resources as required for service delivery. Responsible for perpetual monitoring of customer satisfaction. The position will be a focal point to initiate actions around customer escalation (“large problem or many small problems”) and an interface between the Service Center and the client for escalations and Major Incidents, acting as Customer Communications Lead for his/her respective customers during Major Incidents and supporting the team in incident resolution. Work with other parts of QAD (Sales, Services, IT, R&D) as new customers are added to ensure their successful introduction to the Cloud Operations services.

Michigan, United States

Provide an interfaces between QAD Cloud customers and Cloud Operations to ensure a positive and repeatable customer experience. Acted as a trusted advisor for the customer as well as handles escalations when a complex or major incident requires it.

Michigan

Manages overall client relationship from project implementation ongoing, for On Demand (SaaS) and AMS customers.

KAMAX L.P. A German owned global automotive supplier specializing in fasteners, acquired G.B. Dupont in 1995; Led the North American SAP implementation team for a conversion from Faspac ERP to SAP ECC 6.0 including master data planning, business process reengineering for MM/SD/PP/FI and continued as IT Manager.Traveled to Spain and Germany to work closely with in-house SAP experts and outside consultants to develop the SAP blueprint while communicating the North American Automotive specifications.Planned and purchased over $200,000 in manufacturing infrastructure equipment for the new shop floor processes including scales, label printers, wireless networking and wireless scanners.

Directly managed a group of technologists responsible for ERP Administration, Application Development, Telephone Systems, EDI and Demand Planning, Network Infrastructure and Security. Managed budgets in excess of $250,000 for 3 sites for all infrastructure purchases, ERP support, business telephones, cell phones, copiers, electronics barcode scanners and supplies.Implemented Faspac MRP\ERP under difficult time and resource constraints while completing the project on time and under budget without any loss of production or shipping.Trained schedulers, materials manager and inventory manager on MRP processes and operations resulting in increased accuracy in scheduling and inventory while decreasing short ships.Oversaw IT Operations at a startup sister distribution company including the management of infrastructure installation, ERP implementation and initial management of the IT Department. Migrated an aging Faspac RS6000 to a high ability RS6000 Cluster to insure 100% uptime.

Managed an infrastructure with more than 300 network nodes across multiple sites including Windows 2003 Severs, RS6000 AIX, Cisco Networking, SPC, Wireless, VPN and Firewalls.Managed a $500,000 Datamyte SPC implementation for shop floor quality operations and reporting.Negotiated all telecommunication and printing contracts resulting in significant cost savings.; A North American automotive supplier specializing in fasteners.

Managed all the PC's in the company, including installing, repairing, training, and networking.Oversaw major projects involved in utilizing PC's to improve day to day operation of the company.

Oversaw the IBM system 36 computer network and provided training and support to the staff on data processing equipment and software.

Performed programming and hardware support for personal computers and mainframes at GM.