As a Sr. Director of Business Development and Operations at GotSport, I lead strategic initiatives to drive growth and operational excellence within the organization. Having spearheaded key partnerships and optimized processes, I focus on enhancing user experience and increasing revenue through innovative solutions. My experience in managing cross-functional teams enables me to effectively align business objectives with operational strategies, ensuring the success of our sports management platform.𝐊𝐞𝐲 𝐒𝐭𝐫𝐞𝐧𝐠𝐭𝐡𝐬: Strategic Leadership | Revenue Generation | Client Acquisition | Process Optimization | User-Centric Design | Financial Operations | Software Development | Contract Management | Data-Driven Decision Making | Cross-Functional Collaboration

As a National Soccer Director, I led the hiring and training of regional directors and operations staff, successfully guiding high-performing teams to enhance program development across all Legacy Parks. I devised Legacy-based soccer programs, boosting participation and engagement at each complex. Additionally, I optimized soccer operations by streamlining business processes in sales, HR, facility management, and communication, aligning them with Legacy Complex financial targets.𝐊𝐄𝐘 𝐀𝐂𝐇𝐈𝐄𝐕𝐄𝐌𝐄𝐍𝐓𝐒:🔹 Generated $4.5M in sales in facility's first year, exceeding budget targets by $1M and laying a strong foundation for growth.🔹 Partnered with USYS, US Club, ECNL, AYSO, and local leagues to exceed client expectations through strategic contract negotiations and tailored programming.🔹 Secured and managed multi-year contracts worth over $1M annually with national vendors, enhancing operational capabilities and driving revenue growth.🔹 Implemented marketing and sales strategies that boosted Legacy Complex revenue, increasing visibility and engagement at all levels.𝐊𝐞𝐲 𝐒𝐭𝐫𝐞𝐧𝐠𝐭𝐡𝐬: Strategic Leadership | Community Engagement | Revenue Generation | Program Development | Contract Negotiation | Operational Excellence

As a Chief Executive Officer, I led Arizona’s largest sports organization, managing a budget of over $2.2M and overseeing all aspects of product development, marketing, finances, sponsorships, events, and employee development. I built and integrated advanced business intelligence reporting systems to enhance registrations, financial forecasts, and KPIs, driving data-informed strategies for sustainable organizational growth. My leadership supported 10 FTE, 45,000 players, 35,000 volunteers, 70 clubs/leagues, and 2,000 referees across local, regional, and national levels.𝐊𝐄𝐘 𝐀𝐂𝐇𝐈𝐄𝐕𝐄𝐌𝐄𝐍𝐓𝐒:🔹 Accelerated player registrations by 11%, secured sponsorships over $250,000, and boosted event participation by 30%, establishing the Arizona Soccer Association as a community leader.🔹 Partnered with Clemson University to launch Paralympic soccer, enabling 10 veterans to earn US Soccer Grassroots Coaching Licenses and expand to eight new partners.🔹 Cultivated alliances with community organizations, launching programs with CP Soccer, Boys and Girls Club, and local school districts, enhancing outreach and engagement.🔹 Implemented strategies that raised grassroots registrations by 27%, overall registrations by 12.5%, and sponsorship revenue by 400%, driving growth.🔹 Pioneered AIMS real-time injury reporting technology, improving safety and reducing reporting time as the first state association in the nation to do so.🔹 Collaborated with the NWSL Players Association to create an internship and engagement program benefiting 54 associations nationwide.🔹 Spoke at the ASU Global Sports Summit on military sports programming and received the "Community Connector" award from the Arizona Sports and Tourism Authority.𝐊𝐞𝐲 𝐒𝐭𝐫𝐞𝐧𝐠𝐭𝐡𝐬: Strategic Leadership | Community Engagement | Partnership Development | Organizational Growth | Innovative Solutions | Program Development

As a Director of Global Operations, I directed a multi-national team of over 70 employees across four countries, successfully partnering with 30+ global vendors. I implemented a global Learning Management System (LMS), enhancing training delivery, data management, and reporting capabilities to drive operational excellence.𝐊𝐄𝐘 𝐀𝐂𝐇𝐈𝐄𝐕𝐄𝐌𝐄𝐍𝐓𝐒:🔹 Managed an operational budget over $25MM for North, South, and Central America, streamlining invoice reconciliation and ensuring timely vendor payments.🔹 Negotiated and managed contracts valued at $20MM+, maintaining compliance and accountability through defined success metrics.🔹 Developed a comprehensive framework for organizational goals using KPIs to prioritize data-driven investments across quarterly, annual, and three-year plans.🔹 Oversaw end-to-end technology projects on schedule, utilizing Agile methodology to deliver innovative products and data capabilities that met business and customer needs.𝐊𝐞𝐲 𝐒𝐭𝐫𝐞𝐧𝐠𝐭𝐡𝐬: Strategic Planning | Budget Management | Contract Negotiation | Performance Optimization | Agile Methodology | Cross-Functional Leadership

As a Director of Third Party Ongoing Oversight and Performance Management, I spearheaded a team of six to develop web-based performance reporting that ensured compliance with Amex, OCC, and federal guidelines, achieving a 100% compliance rate during audits. I created comprehensive reports and action plans that empowered business units to set performance targets, drive contract negotiations, and establish a global roster of best-in-class third-party vendors. My leadership in optimizing third-party management enhanced risk management practices across call centers, marketing, sales, and technology support.𝐊𝐄𝐘 𝐀𝐂𝐇𝐈𝐄𝐕𝐄𝐌𝐄𝐍𝐓𝐒:🔹 Established a global best-in-class vendor list, optimizing selection for call centers, marketing, sales, and technology, leading to reduced operational costs.🔹 Restructured global inventory management and production support teams, improving communication and achieving a 12% faster production issue resolution and $275K in excess inventory reduction.🔹 Led the operationalization of the metal Amex Platinum card, managing manufacturing, inventory, personalization, and distribution across the US, Canada, and Mexico.𝐊𝐞𝐲 𝐒𝐭𝐫𝐞𝐧𝐠𝐭𝐡𝐬: Vendor Management | Risk Mitigation | Performance Optimization | Strategic Negotiation | Compliance Assurance | Cross-Functional Leadership

As a Senior Manager of Strategic Planning and Reporting, I have led teams of analysts and developers in creating KPIs and performance reporting for global call centers, Risk Management, and operations. My expertise includes utilizing tools such as Excel, SQL, SAS, Cornerstone, MicroStrategy, and Tableau to drive quality-focused, visually effective analytics. I also spearheaded a Six Sigma Black Belt project, developing the first centralized global call monitoring and compliance reporting platform for Global Credit Operations.𝐊𝐄𝐘 𝐀𝐂𝐇𝐈𝐄𝐕𝐄𝐌𝐄𝐍𝐓𝐒:🔹 Generated $2.5M in annual savings through process improvement and workflow optimization across departments.🔹 Introduced a centralized call monitoring and compliance platform for Global Credit Operations, reducing FTE from 42 to 11, saving $350K annually, and improving federal reporting accuracy.🔹 Led multi-national teams across India, Argentina, Mexico, the U.S., and Canada, accelerating project delivery.🔹 Optimized MIS operations, implementing data-driven solutions that reduced reporting turnaround times globally.🔹 Launched a secondary operations site, reducing delivery times by 25% and achieving 7% cost savings for 500,000 products annually.𝐊𝐞𝐲 𝐒𝐭𝐫𝐞𝐧𝐠𝐭𝐡𝐬: Data-Driven Decision Making | Performance Analytics | Cross-Functional Leadership | Process Improvement | KPI Development | Project Management

Developed, implemented, and delivered the training curriculum to over 1,000 State of Arizona employees ensuring alignment and consistent adherence to GAAP principles while using the State of Arizona financial accounting systems.

Primary responsibilities were supporting all aspects of Human Resource and Payroll to active duty and reserve service members. Forward deployed with the U.S. Navy Seabees in support of the Gulf War (Al Jabail, Saudi Arabia) and Operation Restore Hope (Mogadishu, Somalia) where, in addition to my primary responsibilities, also served as Team Leader for the communications platoon.