● Oversee night production of printed customer documents including policy, billing statements, claim documentation forms, and check payments ● Manage weekly work schedules to ensure optimum production capacity to meet SLA requirements● Facilitate daily or weekly huddle meetings with production team and peer managers to communicate goals and upcoming events while encouraging feedback and uncovering pain points the team maybe experiencing ● Have 1:1 meeting with employees and provide coaching as needed for performance and career goals and development● Review monthly, quarterly, and annual budget targets and update forecast requirements● Update and review weekly and monthly metrics with staff and management that support KPI targets