Recruited and trained new Service Advisors. Average CP hrs per hour up to 2.1 with ELR to 124.00Implemented processes throughout Service department. Key tracking system. Parking system. Dispatching and DeliveryImproved KPI to over 900 each month. Won Invest in the best 4 quarters. Cut overheard 20% and improved net profit 12% overall.

Responsible for serving customers and creating revenue by effectively being the liason between the customers and the technicians. Team leader in overall Sales, Kpi, Hrs per To and Effective labor rate.Promoted to Service Manager in Odessa at our sister store West Texas Nissan

Custom web site designer - graphic design ,computer programming and software engineer. Search engine marketing specialist and Google adwords specialist.Computer repair and builder specializing in high end gaming pc's.

Liaison between service technicians and customers. Assist customers in determining problems with their vehicles while providing accurate repair descriptions to technicians.Contributed to overall KPI. 2.4 Hours per RO and 130.00 ELR

Restructured service department and implemented proven processes to increase overall net profit, KPI and customer experience.Recruited and trained Service Advisors, Technicians, Cashiers, Lot attendant, Detailers, Cashiers, Owner Loyalty Manager and Warranty Administrator.Improved overall net profit 10% yoy, improved KPI to over 900 and maintained it.

Directed the activities of body shop employees in performing body repairs, including meeting time schedules and productivity levels and maintaining quality standards.Recruited and trained I-Car certified painters and body technicians.Significantly reduced overhead in paint department and increased over all net profit 20%.

Ensured maximum productivity and CSI of the service advisors on the drive.Increased overall hours per RO to 2.1 average monthly.Maintained 97% CSIImplemented Toyota Trac rental fleet and managed rental agent.

Team leader responsible for implementing, recruiting, training and setting up new store employees. Service Department staff of over 60.Maintained CSI of 97%, overall hrs per Ro 2.8 and ELR of 118.00

Schedule and initiate repairs and oil changes for service customers. Team system with 4 technicians on my team.Strong sales leader among 4 other advisors. Maintained 97% CSI, and 2.6 hrs per Ro.This position was short lived due to my sales, management and people skills I was recruited to join a team that performed the start up of Right Toyota. Right Toyota was a new store in its entirety.

Schedule and take walk in customer for maintenance and automotive repairs. Busy independent repair facility with its own Parts Store and Body Shop.Team system with 3 advisors and 12 technicians.All makes, many frame off restorations coming in for alignments - seen many 67 vettes, mopar, muscle cars etc coming through. These alignments with shims can take up to 3 hrs.The owner also owned and operated Hayden Towing with the AAA contract for North Phoenix to Carefree. 10 Trucks in total. This was a major contributing factor to driving business for us at the repair facility. Hrs per Ro at this shop was close to 4 average.

Independent repair shop for Honda;s only. Responsible for scheduling and taking care of walk in customers.I was the sole service advisor at a store front building.5 technicians. This was my 1st experience in selling automotive repairs.I left to better myself.