Member of Cargill's solution development team. Helping to provide new completive solutions, and improve existing systems across Cargill's manufacturing and production facilities. Part of Cargill's North American OSC (Operational Supply Chain) team.

Senior member of Cargill's North American Manufacturing IT group. Provide hardware and software support over a large portfolio of plant floor and control process solutions. Application owner of process control systems (PCS) and data historian (PI) systems. Key member of Manufacturing's IT infrastructure group. Project Manager for hardware/software lifecycle upgrades and or new implementations.

Provided technical IT support for plant floor solutions (Plant Controls). Led break/fix efforts for hardware infrastructure as well as plant controls software. Responsible for more than 200 HMI/SCADA/Historian Servers, 800 HMI client nodes, and zero-level infrastructure. Helped to on-board the Plant Controls Group with Cargill's ITIL processes. Created Remedy incident tracking queue for team and helped with related workflows. Responsible for initial standards around remote access for 3rd… Show more Provided technical IT support for plant floor solutions (Plant Controls). Led break/fix efforts for hardware infrastructure as well as plant controls software. Responsible for more than 200 HMI/SCADA/Historian Servers, 800 HMI client nodes, and zero-level infrastructure. Helped to on-board the Plant Controls Group with Cargill's ITIL processes. Created Remedy incident tracking queue for team and helped with related workflows. Responsible for initial standards around remote access for 3rd party integrators. Created knowledge-base solution for team and created a large portion to technical documentation. Show less

Led a group of customer service representatives for Cargill's IT Service Desk. Responsible for extending IT Service Desk support to Cargill's Animal Nutrition (CAN) business unit. Implemented ITIL best practices and service management processes to support model. Partnered with 2nd / 3rd level application support groups to establish workflows and knowledge base tools. Helped to better define critical incidents, communicate call metrics, knowledge base creation / management, and… Show more Led a group of customer service representatives for Cargill's IT Service Desk. Responsible for extending IT Service Desk support to Cargill's Animal Nutrition (CAN) business unit. Implemented ITIL best practices and service management processes to support model. Partnered with 2nd / 3rd level application support groups to establish workflows and knowledge base tools. Helped to better define critical incidents, communicate call metrics, knowledge base creation / management, and cross-training with other groups. Show less

Led an after-hours / weekend team of customer service representatives for Cargill's IT Service Desk. This group supported Cargill's global food businesses 24x7. Group received 2000 support calls a month and were responsible for a 70% first-call resolution rate. Key responsibilities were customer service, managing critical incidents, knowledge base management, cross-training staff, and service level-agreements.

Weekend production supervisor for laundry facility that cleaned over 7-million pounds of linen annually. Processed linen for six major hospitals and various clinics. Supervised over 40 union workers. Followed HR policies for on-boarding operators and plant floor staff. This included operational and safety training. Responsible for production scheduling, material planning, inventory control, and staffing. Worked with linen suppliers to automate product orders based on inventory thresholds.… Show more Weekend production supervisor for laundry facility that cleaned over 7-million pounds of linen annually. Processed linen for six major hospitals and various clinics. Supervised over 40 union workers. Followed HR policies for on-boarding operators and plant floor staff. This included operational and safety training. Responsible for production scheduling, material planning, inventory control, and staffing. Worked with linen suppliers to automate product orders based on inventory thresholds. Helped to reduce excess inventory and prevent shortages in various hospital linens. Show less

Owned and operated a small vending service consisting of snack and beverage machines. Marketed and placed vending machines in 17 businesses in southern Twin Cities area. Created strong customer service relationships and established promotional campaigns. Closely managed inventory based on product sales trends. Maintained and repaired machines. Negotiated sale of business.

Led production team in re-manufacturing toner cartridges for laser printers. Maintained production scheduling and material planning. Led product testing & quality controls. Managed shipping & receiving for mail-order customers. Managed inventory control, based on customer demand and storage costs. Handled customer warranty issues. Facilited production report communication to all stakeholders: owners, office admins, sales staff, and service techs.

Delivered and installed Canon and Sharp copy/fax machines throughout Twin Cities area. Led client demonstrations and operational instructions on hardware.