Rick M. Email & Phone Number

Spirit Lake, ID, US

Idaho, United States

Managed staff, budget, direction and strategy for our core infrastructure teams for public and private cloud infrastructure, networking, and telecom. Focused on modernizing practices (Agile practices, code-based solutions etc...), developing cloud governance, driving cost efficiencies, and remediating tech-debt.

Managing SEs and Devs on the Platform Enablement and Cyber Enablement teams. Focusing on delivering infrastructure products (Scanning, Firewall, KeyVaults, Servers etc...) via API to our customers in the business units. Both teams are fully developed Scrum teams, and had to adjust to the newly developed engineering organization. This role was a shift to a.

United States

Managing traditional IT focused team managing our physical storage, compute, virtual infrastructure, OS support and lifecycle, Azure infrastructure, BC/DR tooling (and much more) across multiple locations.Led the team to modernize how BECU approaches and consumes their core infrastructure moving toward automation and infrastructure as code where possible..

Tukwila

Promoted to Sr. Manager. Led team to standardize tools and start to head toward end-to-end observibility. Improved monitoring by removing "noise" and tuning platforms based off business need and data.

Tukwila

Manager of Telemetry and Alerting Services (TAS) team at BECU. Team primarily responsible for gathering operational telemetry data in support of DevOps roles and ITIL Incident /Problem Management and Continual Service Improvement processes.

Yakima, Washington Area

Managing the team of 15 responsible for all primarily customer facing IT functions including: desktop support, application support (SaaS and on-prem), help desk and Database/Web support for the county and supported agencies (1500+ Users). Focusing on organizational efficiency gains through process improvement and automation. Specifics include: Developing a.

Ellensburg WA

Managed the team responsible for enterprise services for Central Washington University supporting faculty, staff, and students. We supported all core infrastructure (except networking/firewall) as well as a variety of on-premises, cloud, and hybrid services, and design and develop new solutions to meet the ongoing needs of the university.Led the effort to.

Redmond WA

Primary engineer responsible for design of next-generation "Lab in a box" with the goal of being able to drop-ship a lab to anywhere in the world for phone/tablet development. Maintenance of current generation off-shore phone test/development labs. Used existing understanding on Windows development systems to design a hybrid solution to allow a scalable.

Redmond

Managed relationships with Intel, AMD, and other hardware vendors. Developed support strategies, made staffing decisions, and developed standard policies in support of lab "Test and Development services". Drove standards in our environments, tools, services, and procedures to gather, analyze and drive our business. Designed and built custom solutions.

Redmond WA

Viridian project (Currently Hyper-V) Development and Test Lab manager, and Kernel Dev/Test lab for Windows Vista (Hyper-V) and Windows 7 (Kernel) Time-frames. Supported Microsoft's early venture into virtualization after the purchase of Connectix. Joined this team while it was still in 'start up' mode, and ran all IT from lab support to office support.

Redmond

DevOps before DevOps was cool... We worked hand in hand with Dev/Test/PM as partners in supporting and deploying Advertising Engineering and Universal Profile Store for MSN properties following ITIL standards. Area of Ownership was logging and log shipping from global ad delivery system. Gained experience with load balancing, IIS, SQL, and real time.

Redmond

Managed the Night shifts in 24x7 global operations center. Helped move organization toward "best practices using ITIL and MOF guidelines. Was responsible for executive escalations and managing major incidents through resolution. Developed policies, and procedures, interviewed, and helped define hiring processes. Directly supervised two shifts (front and.

Redmond WA

Worked as a "Channel sales representative" for Northern California and as a "Advertising Design Support" help desk for Microsoft Sidewalk.

New Hampshire

Investigated allegations of human rights abuse in the special needs community. Conducted interviews, and reported findings to the State and local authorities along with recommendation for courses of action.

Lebanon NH

Worked with the developmentally disabled community to "de-institutionalize" clients with aggression disorders back into normal living environments.

Learning And Loving It, Still Alive

Activities and Societies: Having fun, always learning new things.Has taught me far more than any school.

Design (Illustration) And Philosophy

Activities and Societies: Hacky Sack, Outdoors club, Philosophy, Sculpting

Information Technology

Online Student. Took classes to augment my skill set.

Mcse Nt4, Microsoft Technologies

Took and completed all MCSE courses for NT4.