Rick Mann Email & Phone Number

Manage the operation and development of a 1400 connection water district and a 5-million gallon wastewater treatment facility currently operating at 80% capacityProvide the operational interface between Board of Directors, legal, operations, engineering, bookkeeping, and various outside consultants for continuous operational excellence.Created and developed community resources for fire, police, and emergency services by providing facilities within the district.

Houston, Tx

SOUTHWEST WATER COMPANY, TEXAS SERVICES DIVISION 2011-2012Manager, Business ImprovementResponsible for management development and mentoring team of mid-level executive managers in Operations, Maintenance and Support functions.• Developed plan for mentorship that was delayed due to computer conversion issues within the organization.• Provided management support in the areas of Client Relations, Sales, and Customer Service on an as needed basis due to slow down of Operations• Managed project that closed over 20,000 customer service orders in a six week period yielding billable revenue in excess of $1 million.• Provided management support to ongoing shut down of Operations• Company is exiting the Houston Municipal Utility District market and eliminating the Division.

Responsible for the system wide security systems, the human resource, grievance resolution, union interface and training and professional development operations for 2000 employee division of skilled workers and administrative employees in Construction and Facility Services Division. Managed process to integrate all security systems into a unified platform for district wide improvement of access times and quality data.Co-managed the recovery efforts following Hurricane IKE in 2008. Provided resources and staff to re-build and repair all damaged facilities and equipment that occurred during the storm. Worked hand in hand with all staff to insure clean, safe, and functional schools as soon as electricity was restored. Project was 15 days at 15 hours per day to complete and allow students back into classrooms ahead of schedule.Developed inventory and management system for district wide 2-way radio system and carried this project through a Federal Communications System re-banding effort ahead of national schedule.Managed the development of classroom and on site Janitorial training system to establish a standard for all housekeeping employees.Position downsized due to state wide educational funding shortages.

Managed and directed 5 operational branches and one satellite branch operation in 6 different cities in Texas and Oklahoma generating revenue in excess of $ 10,000,000.00 annually.Developed and implemented improved sales efforts and programs that improved same store sales by 15% in first six months of implementation.Maintained full profit and loss responsibility, staffing, production, and accreditation, for the multi-state operation.Created operational efficiencies that improved revenue by 10% during first 6 months of 2006.Provided shutdown management for facilities due to national reimbursement programs being reduced.

Planned, directed, and managed operations of sales and service organization providing equipment, and services to severely handicapped patients, generating in excess of $4.2MM in gross billable revenues.Developed and implemented sales programs that increased revenue by 26% over two-year period1.Received Quicksilver corporate award for quality and efficiency for 2001, 2002, and 2003.Received corporate award for quality of record keeping and billing submitted for 2001, 2002, and 2003.

Maintained full profit and loss accountability and management for new site development, construction, equipment purchases, facilities maintenance, marketing, system installations, software upgrades, user training, accounting, payroll, billing, collections, and financial reporting for three dental practices.Set-up three new practices within an eight week time frame, from start to completion of system conversion, to include downloading of over 218 fees and 177 fee schedules from Alpha Dent, Doc Aide, and Easy Dental software systems to Excel spreadsheet, and conversion to the Com Dent Practice Management software.