Rick Mead Email & Phone Number

St Joseph, Michigan, United States

Saint Joseph, Mi

• Customer Service and technical support of internet and computer services• System Administration• Computer Hardware / Software design, build, installation and repair• Creating and maintaining multiple web pages for companies and individuals• Creating computer graphical art and implementing it into use on the Internet

Indianapolis, Indiana

• Managed and coordinated enhancement and sustaining project requests following the approved SDLC as directed by AT&T clients and IBM leadership for multiple applications and processes.• Prepared detailed time and cost estimates for enhancement and sustaining project requests.• Managed a team off-shore system engineers and developers, providing quality assurance and system test to ensure software development products were certified prior to delivery to internal and external customers.• Managed and created SDLC documentation for multiple AT&T and IBM applications and processes.• Managed application production deployments, including SCM processing, software packaging (final operational readiness and deployment), creating installation kits, creating project documentation and release notes and defect tracking.• Preformed regular reviews of applications, databases and servers to identify any possible coding, data or security gap issues and make recommendations/corrections to improve production, workflow or security as required. • Coordinated, chaired and documented planning, scheduling, budgeting and status meetings with leadership, clients, peers and developers.• Served as training coordinator for IBM GBS Tower F, responsibilities including the coordination, support and tracking of all required and optional employee and contractor training for the IBM Think40 initiative and AT&T University.• Served as ADC representative for IBM GBS Tower F, responsibilities including generating, assembling and analyzing productivity metrics to create charts and presentations for IBM leadership and peers to assist with monitoring and improving code quality & testing effectiveness and the Software Development Life Cycle (SDLC) overall.• Presented regularly scheduled project and account status presentations for IBM leadership and AT&T clients via various communication methods including video, voice and in person conferencing and PowerPoint interactions.

Indianapolis, Indiana

• Consulted with department managers to determine the specific need for automation in the AT&T Code Administration organization.• Researched established and emerging technologies to determine best automation solution to increase the organization’s efficiency and effectiveness.• Prepared analysis reports of costs and benefits of determined solutions.• Redesigned and implemented new functionality to existing and legacy systems.• Designed and developed new systems including hardware configuration and software coding.• Oversaw the installation and configuration of new systems for the AT&T CPCMech organization.• Conducted testing to ensure that the systems work as expected• Trained the system’s end users and wrote instruction manuals

Benton Harbor, Michigan

• Monitoring of SAP / Mainframe batch processing• Use of SAP, Maestro, CA-7 and TSO server monitoring and scheduling tools• Use of TPM/Oncall for escalation procedures• Responsible for evaluating and escalation of batch job processes• Training of employees in SAP batch procedures and processes• Emergency problem resolution• Data entry

Benton Harbor, Michigan

• Customer Service and technical support of internet and computer services• System Administration• Computer Hardware / Software installation and repair• Creating and maintaining multiple web pages for companies and individuals• Creating computer graphical art and implementing it into use on the Internet

Phoenix, Arizona

• Customer Service and technical support of UPS shipping software, hardware and networks• Support of Online Office Professional v5.1241 and Online Office v5.0

Phoenix, Arizona

• Customer Service and technical support of internet and computer services• System Administration• Computer Hardware / Software installation and repair• Creating and maintaining multiple web pages for companies and individuals• Creating computer graphical art and implementing it into use on the Internet

Bachelor Of Applied Science (Basc), Computer And Information Sciences And Support Services

Associate Of Applied Science (Aas), Computer Control Systems / Autotronics, 3.85 Gpa

Computer And Information Sciences And Support Services

High School Diploma, General Studies