Rick Miller Email & Phone Number

Evanston, IL, US

• Senior Director / Associate Principal, ZS AssociatesZS Technology Engineering & Operations: Enabling Global Growth and InnovationAs the Senior Director / Associate Principal at ZS Associates, I lead the internal.
• Improving Collaboration with Enterprise Partners: Collaborating with HR, Legal, Finance and Marketing to integrate operational tasks into the Service Management platform, enhancing incident and request management.
• Driving Innovation and AI Integration: Deploying multiple development sandboxes and operational environments to support OpenAI Azure-based initiatives. Encouraging the implementation of MS Co-Pilot and developing the.
• Enhancing the Digital User Experience: Transitioning from reactive to proactive support for ZSers, including optimizing hardware and software configurations based on data driven analysis. Further aiming to reduce.
• Modernizing IT Infrastructure: Leading the Modern Management project to transition ZS into a fully cloud-based infrastructure management structure, implementing initiatives like migrating Group Policy to Intune.
• Strengthening Network Security and Performance: Enhancing network security, automating the optimization of global performance, and proactively monitoring network infrastructure.

Washington, District Of Columbia, US

Focused primarily on the activities of the company divestiture of the education business and the merger with another leading healthcare organization while continuing to run the business. Managed organizational efforts centered on increasing business flexibility and driving the capacity for continued growth.► Directed the development and implementation for.

Washington, District Of Columbia, US

Responsible for most typical Enterprise responsibilities including service delivery functions, physical asset & software management, and internal facing infrastructure. Other functions include:► Determined a partner/contract strategy for off-loading non-core IT functions.► Provided support for M&A activities (pre-acquisition analysis and post-acquisition.

Led an extensive global team of technology professionals in the management of IT infrastructure for all internal applications and tools, including physical hosts, databases, web infrastructure and application technical support. Drive professional cultivation, including succession planning, talent management, cost containment, and the development of.

Played a crucial role during the merger with Time Warner. Brought into technical organization to launch a 10-division IT Help desk. Ensured seamless integration of technology, closing gaps in diverse business cultures and practice. Scaled operations, generating cost savings; continuously evaluated to keep multiple sites under budget without jeopardizing.

New York, NY, US

Recruited from within company to assume management role as Country Manager to launch strategic country management support for AOL Australia and parts of Latin America (Brazil, Argentina and Mexico). Established first-class operations for AOL Brazil and AOL Argentina (90+ day projects in-country). TECHNOLOGY:► Led the installation of core infrastructures.

New York, NY, US

Pinpointed as the ideal leader to formulate and head up the new technical support location in Ireland. Assisted European operations in the coordination of customer support efforts for all new AOL services provided to the U.K., Germany, and France. Provided executive, supervisor, and general management training. TECHNOLOGY: ► Launched and managed Second.

New York, NY, US

Key member of the leadership team. On board during the company’s infancy. Handpicked team of up to 15 technical support consultants, building a high-performance, customer-centric cohort of problem solvers who were consistently awarded “Top 3” in member supportSELECTIVE ACHIEVEMENTS: ☑ Promoted to Supervisor within first quarter, and rapidly progressed to.

Master Of Science, Management Of Information Technology

Bachelor Of Science, Management Of Information Technology

Associate Of Arts, Business Administration

Computer Science