Administers hospital-level account provisioning to a 211-bed multi-facility hospital system in SEMississippi. Grants and provisions role-based access to Cerner Millennium EHR and MedhostHMS systems. Ensures that adequate controls are maintained for SOX, HIPAA, PCI-DSS and Corporate regulations. Troubleshoot user access issues to Active Directory, Medhost HMSAS400, Cerner Millennium EHR, and VPN remote access. Participate in on-call support rotation.Maintains daily backup reporting of AS400 Media reports per SOX and meaningful use.Month-end close out of AS400 and IPLs when scheduled. AS400 patching as needed. Maintainworkstation, mobile device, and medical device inventories for Compliance and Security RiskAssessments (SRA). Maintains PCI-DSS inventory. Oversees analyst in training for provisioningrole-based access control (RBAC) access to Cerner Millennium EHR and Medhost HMS systems.Serves as an advisor to human resources on questions concerning baseline computer access perHR position codes. Reviews requests for role-based exceptions/biennial renewal requests.Creates/Modifies baseline access when necessary. Conducts monthly HIPPA and compliancewalk-throughs of clinical departments as well as hospital-owned clinics. Remediates SOX issues and reports findings to Corporate compliance. Supports on-call technicians in access issueswhen needed. Supplies corporate compliance with any evidence needed for annual security riskassessments. Evaluates third-party requests for access. Serves as liaison to outside clinics thataccess Wesley's EHR. Troubleshoots remote access issues for off-campus institutions and physicians. Delivers Security Awareness Training at new employee orientations.

Involved in infrastructure upgrades (workstations, printers, scanners, tracking boards) and on-going technical support in preparation for a Community Health Systems/ Cerner Go-Live for a regional hospital in Hattiesburg, MS and surrounding satellite facilities.

Involved in a Windows 7 migration and workstation upgrades for approximately 600 workstations in a clinical setting of a regional hospital in Hattiesburg, MS and surrounding satellite facilities. This was in preparation for an Epic Systems upgrade. Involved imaging new workstations, replacing old workstations, and configuring new workstations for local users.

Responsible for the field recovery of human eye tissue for transplant and/or research and thecollection of necessary medical, behavioral, laboratory, and other data to ensure quality donorscreening. This includes patient chart review, drawing blood samples for serology studies,review of donor consent forms, physical recovery of the donor eye tissue by eye enucleation, orin situ corneal excision. Duties also included the packaging and delivery of lab prepared tissueto local surgeons or hospitals for scheduled transplants.

Hardware/Software support for approximately 160 end-users (development and executivepersonnel). Maintained 170 workstation disaster recovery center (hot site). Participated inquarterly disaster recovery exercises. Supported DST proprietary applications (AWDAutomated Work Distributor, TA2000 Desktop). Participated in on-call support rotation.

Provided technical support to internal or external customers in support of proprietary DSTproducts (AWD Automated Work Distributor, TA2000 Desktop). Installation, configuration, andtroubleshooting of desktop applications. New version testing and testing after servermaintenance. Engaged with internal and external support teams to resolve issues. Monitoredapplication or operating system logs and/or traces to assist in the identification of issues.Participated in on-call rotation.

Responsible for leading and developing a team of fund liaisons in a transfer agency/shareholderservices setting. Provided back-office financial services for institutional clients andbroker/dealers. These services included establishing accounts, processing shareholder andbroker/dealer trades, facilitating money movement between the fund and institutional clients,trade estimates and adjustment processing. Supervised, coached, and directed the activities ofthe liaison team. Monitored ongoing metric system for the team and individual associates.Involved in the development of a secondary QA process to ensure the accuracy of high-valuetrades and estimates. Maintained department records to reduce the risk of errors and tofacilitate audit review.

Provided day to day direction and guidance to approximately 8 to 15 call center representativesin a transfer agency/shareholder services setting. Coordinated workflow and scheduled dailyactivities and checked work at frequent intervals to ensure contractual service levels, qualitystandards, and/or deadlines were being met. Assisted the team in obtaining and maximizingaccuracy and productivity. Researched and resolved more complex or escalated issues.Mentored and trained associates, monitoring, documenting, and providing feedback toassociates on inbound/outbound calls and emails to ensure acceptable quality standards.