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Rick Norris is listed as Senior Deskside Technician at ERCOT, a company with 820 employees, based in Calvert, Texas, United States. AeroLeads shows a work email signal at ercot.com and a matched LinkedIn profile for Rick Norris.
Rick Norris previously worked as Regional Technology Specialist at Bridgemoor Transitional Care and Desktop Support 2 at Firstcare Health Plans. Rick Norris holds Network Security, Network / Cyber Security from Austin Community College.
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AeroLeads found 1 current-domain work email signal for Rick Norris. Compare company email patterns before reaching out.
I have been in the customer service industry for almost 20 years and in the tech industry side of that for over 15. Throughout all those years of experience, I have come to realize that people not only look for a person who can help fix their issue, but someone who is willing to take the time and explain why the issue happens and how they can prevent it from happening again. People don't want just an easy fix all the time, they want to know how to fix it themselves if it happens again. This is why I don't just fix a problem, I try to educate the customer if they are willing to learn. For most people, this gives them a great sense of accomplishment. Every job I have had, I have always been asked to train someone or become a trainer for the company, and I have enjoyed every bit of it just to see in the students eyes when they get that "Ah Ha" moment and they understand. The main thing I try to get them to learn is to unleash your imagination and put your creativity to the test. You never know what you might come up with.I am a person who is constantly learning and loving every bit of it. I love a challenge and look at it as a new adventure. I have a big interest in cyber-security and computer forensics. I have been told recently that I bring a cohesiveness to any team I work with that helps raise their moral and productivity.
Listed skills include Software Installation, Vpn, Computer Hardware, Call Centers, and 33 others.
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A career timeline built from the work history available for this profile.
Taylor, Texas, United States
The responsibilities include the following: troubleshooting, implementing improvements, and coordination of software and hardware deployments. Plan, test, and recommend workstation hardware and software. Provide help for Level 1 Desktop Support staff and Help Desk teams at all company locations. Help keep the team informed of current issues with computer.
Cedar Park, Texas
The responsibilities include the following: Getting quotes for different projects and reporting the best options based on company needs and pricing. Handled purchases of hardware and software to fulfil multiple medical facilities IT needs. Worked with vendors to reclaim licenses after computer crashes. Worked with our team of IT staff to open new.
Austin, Texas Area
The responsibilities include the following: troubleshooting, implementing improvements, and coordination of software and hardware deployments. Plan, test, and recommend workstation hardware and software. Manage directory structures, user access, security via Active Directory. Provide help for Level 1 Desktop Support staff and Help Desk teams at all company.
Austin, Texas Area
Provide a customer service level to the users so that they don't feel any stress about a situation that would require them to call us. Troubleshoot any problems that come up with company computers, whether it is a hardware or software problem or even virus or user error. Password resets and account unlocks, distribution of software, hardware and software.
Austin, Texas Area
Troubleshoot any problems that come up with company computers, whether it is a hardware or software problem or even virus or user error. Password resets and account unlocks, distribution of software, hardware and software troubleshooting. Setup and deploy new computers for new employees entering the company.
Austin, Texas Area
CUSTOMER SERVICE(TECH SUPPORT TIER 3) - Work in customer service doing tech support for various types of software that was developed by several companies. Rebuilt several computer systems to meet the company’s needs including future expandability. Handling problem reports from customers that develop special and unique problems. Part of the team that won a.
Round Rock
Team Leader / Manager for phone tech support and customer service for Cidco Consumer Electronics account.Interviewed, hired, and trained 40+ employees. Responsible for training new employees on tech support of products, company computer systems, database entry and customer service handling. Trained current employees on new products as released. Monitored.
Other employees you can reach at ercot.com. View company contacts for 820 employees →
James Orona
Colleague at ErcotAustin, Texas, United States, United States
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BJ
Bob Jones
Colleague at ErcotNewark, Delaware, United States, United States
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Donald Maul
Colleague at ErcotRound Rock, Texas, United States, United States
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Mitzie Mann
Colleague at ErcotAustin, Texas, United States, United States
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Bill Barnes
Colleague at ErcotAustin, Texas Metropolitan Area, United States
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LJ
Lori Jendusa
Colleague at ErcotAustin, Texas Metropolitan Area, United States
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Ashok Girish
Colleague at ErcotAustin, Texas, United States, United States
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Damon Stewart - Mba, Cbap®, Iiba®- Cpoa
Colleague at ErcotAustin, Texas, United States, United States
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BL
Bryan Luker
Colleague at ErcotUnited States, United States
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WL
Wanetia Lopez, Cpa
Colleague at ErcotCameron, Texas, United States, United States
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Quick answers generated from the profile data available on this page.
Rick Norris works for ERCOT.
Rick Norris is listed as Senior Deskside Technician at ERCOT.
AeroLeads has found 1 work email signal at @ercot.com for Rick Norris at ERCOT.
Rick Norris is based in Calvert, Texas, United States while working with ERCOT.
Rick Norris has worked for Ercot, Bridgemoor Transitional Care, Firstcare Health Plans, Firstcare, and Photodex Corporation.
Rick Norris's colleagues at ERCOT include James Orona, Bob Jones, Donald Maul, Mitzie Mann, and Bill Barnes.
You can use AeroLeads to view verified contact signals for Rick Norris at ERCOT, including work email, phone, and LinkedIn data when available.
Rick Norris holds Network Security, Network / Cyber Security from Austin Community College.
Rick Norris is listed with skills including Software Installation, Vpn, Computer Hardware, Call Centers, Customer Service, Customer Experience, Virus Removal, and Data Security.
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