Rick Pommet Email & Phone Number

Framingham, MA, US

Waltham, Massachusetts, United States

Hopkinton, Massachusetts, United States

Recruit and hire diverse college talent collaborating with Dell’s intern and University Relations teams. Create and implement new hire curriculum encompassing industry fundamentals and the Dell enterprise portfolio. Training included: instructor lead classroom-style learning, customer call simulations, case studies as well as oral and written testing

Massachusetts, United States

Advisory Systems Engineer owning the entire Dell Technologies Data Center portfolio. Focused on helping customers modernize their on-prem infrastructure while integrating beneficial public cloud services.Member of the Technical Leadership CouncilProject APEX Evangelist

Massachusetts, United States

Presales Modern Data Center Specialist focusing on the Dell EMC portfolio covering the North East region. Lead Customer technical briefings, internal technology reviews and also partner training sessions.

Hopkinton, MA

CloudArray technology expert and the exclusive SE for the CloudArray product worldwide. Educating both internal EMC SE's and Sales teams on CloudArray and also EMC resellers on the functionality and benefits of integrating EMC (and non-EMC) Cloud based solutions into their environment. This included creating educational training videos and hosting.

Natick, MA

Principal Pre-Sales Engineer for both Direct and Channel Sales for the CloudArray product.Implemented pre-sales process which helped triple corporate revenue in 2013Instrumental in positioning company for eventual acquisition by EMCEngineering overlay for entire sales organizationTechnical lead for all partner training sessionsDR/Business Continuity.

• Responsible for all technical pre-sales activities involving channel partners in NY,NJ,PA, New England and Eastern Canada. Responsibilities include:
• Technical training for partner SE’s and sales teams focusing on Quantum backup/recovery, archive, DR and Big Data solutions.
• Engagement and growth of new resellers
• Met with prospects to help VARs qualify and correctly size solutions
• Follow pipeline deals in Sales Force and help push them to close with constant communication with VAR
• Organizing partner focused team building events

• Provided technical expertise to the Dot Hill East Coast Sales Team. This includes Channel, OEM and Federal sales. Primary responsibilities include presales introductory meetings, SAN design, and training for the Dot.
• Launched new Dot Hill Channel program by recruiting VAR's and maintaining relationships with reseller sales and technical teams
• Organized and carried out VAR technical team training on Dot Hill product line in order for reseller teams to perform installs and level 1 customer support.
• Worked Trade Show booths to gather leads and speak on the technical aspects of the product
• Conducted quarterly Vendor Shows for some of our bigger VAR's to introduce the reseller Sales staff to product updates and near term roadmap featuresOEM:
• Collaborated with Sales team on all stages of an OEM agreemento Coordinated arrival of evaluation unitso Oversaw evaluation phases, review test plans and define exit criteria for testingo Tracked any test failures or.

Transitioned career to Customer Support after many successful years in Engineering to facilitate an eventual move to a Pre-Sales/Solutions role.I have found working with the end user directly and solving their problems a challenging and rewarding experience. Job description includes supporting the L3 organization with L4 expertise of SANs, VTL's, data.

Primary interface between customer service/technical sales and engineering. Focus on bug triage and problem resolution. Provide 3rd level field and phone support to customers when needed. Work with Sales team on ‘PoC’s and customer demos. Implemented new QA test strategies to minimize bug escapes to customer base. Responsible for the review and occasional.

Quality Assurance testing for Fibre Channel-based storage virtualization appliance. Evaluation and qualification of SAN components for potential integration. Modification and execution of UNIX shell scripts to aid in testing and software configuration. Worked closely with development engineers and customer service to recreate customer configurations and.

Desktop support and trouble ticket management

Bsba, Business

Education record