Rick Posey Email & Phone Number

A privately owned and operated franchise with $60+ million in annual revenues, 15 venues, and 750+ employees. Director of Operations• Established an operations culture and built the infrastructure for our 15-restaurant organization from the ground up. I hired, trained, and promoted a leadership team to develop and support restaurant operations. The team includes Operations Supervisors, Training, Human Resources, Business Insights, Food Safety, and Loss Prevention. • Chartered with running and overseeing all Operations, Controller & Business Insights, Human Resources, Training, Information Services & Food Safety, Equipment/Maintenance/Technology, and Office functions of the organization. (Strengthening performance, overseeing improved sales and guest counts, decreasing cost of goods)• Implemented Good To Great Management Philosophies and Cultural changes to better align with new business culture and practices. • Significant increase in Metrics in first 120-days by establishing routines, implementing standardized training programs, and creating a sense of urgency towards operational excellence and WOW Hospitality. (improved VOICE and Accuracy., reduced OEPE -139 seconds)• Savings across multiple PNL line items by instituting mgmt. training programs, accountability targets, and scheduling efficiencies

St Louis, Mo, Us

A fast-casual restaurant chain generating millions in annual revenues, 2,600 businesses in two countries.NOTE: Position eliminated due to downsizing, COVID-19Oversee Bakery operations in multiple Panera Cafés with a staff of 30+ Bakers. Led team to produce Gold Standard Bakes daily for our valued guests.Increased Bakery Sales and reduced food cost through shoulder-to-shoulder training, setting shared expectations and holding self and others accountable.

Us

Responsible for running strong Operations, building Sales and Guest Counts, Marketing, Staffing & Retention and Training & Development for multiple restaurants and 100+ employees.NOTE: *** Chose to Sell Partnership shares in both Subway and The Catch-Seafood in September 2018• $75,000 in salaries recouped by standardizing practices and leading individualized and group learning. • $25,000 fall in cost of goods, and wasteful handling jettisoned by instituting training and development, procedures for goal setting and food preparation processes.

A restaurant chain generating $338+ million in annual revenues, 370 businesses in 37 states and nine countries.NOTE: *** Chose to Sell Partnership shares in both Subway and The Catch-Seafood in September 2018• Consistently delivered exceptional Guest Satisfaction. In 2016, our first full year of operations, our restaurant ranked #1 in Texas and was in the Top 10% in the WORLD for operational excellence as ranked by Mystery Shop audits.• 3% boost in earnings, 2% revenue bump and 0.50% EBITDA acquired within five months by introducing event marketing, starting a pilot program in NTX, expanding network relationships and offering delivery services.

Chicago, Illinois, Us

Chartered with strengthening performance, overseeing sales and marketing, decreasing cost of goods and employment.NOTE: Left to become a Smashburger Owner/OperatorRevenue Growth | Cost Savings• $840,000 spike in income accomplished within 24 months by maximizing co-op advertising programs, fine tuning business operations, hosting fundraisers, and reshaping marketing strategy.• $125,000 in overhead avoided by retooling hiring, orientation, and on-boarding processes along with elevating training programs, performance reviews, and creating a culture of dignity, respect, and accountability. • $56,000 contraction in capital expenditures realized by employing a 3-1-2 strategic business plan, exploiting assets, staggering reinvestments, and renegotiating service terms.• $27,000 revenue stream generated by introducing fundraising programs in seven restaurants.• 1.10% net income growth, 1%+ fall in labor, and 0.33% drop in food costs produced by implementing "Good to Great" management principles and tightening accountability. Human Resources | Operations Management• $100,000 savings in workers compensation claims by hiring and training a human resources supervisor and spearheading safety education protocols.• $275,000 in labor cost reduced for 23 locales by formulating and effecting a minimum / maximum pay rate and top-out process for work crews and managers. • 30+ second improvement in drive thru times by setting SMART goals, cultivating the strengths and knowledge of employees, maximizing Drive-Thru and QsrSoft reporting features, and infusing a sense of urgency into service.• 2.18% swell in profit after controllable costs, 2.8% rise in sales, and 1.1% margin growth completed within two years by segmenting the plan-to-win patch targets, elevating supervisors to subject matter experts, and making tactical adjustments as needed.NOTE: Left to become a Smashburger Owner/Operator

Chicago, Illinois, Us

A food service retailer with 36,000+ restaurants in 100+ countries and $5+ billion in net income. Liaison to 40+ owner / operators and 340+ restaurants. Oversaw a team of three field service managers and 18 business consultants supporting sales and guest counts and enhancing staffing and retention. Revenue Growth | Cost Savings • $6 million swell in income, $1.5 million growth in bottom line earnings, and 2.08% return on investment recognized piloting the plan-to-win program in 91 McOpCo restaurants. • $1.7 million expansion in regional earnings combined with a $592,000 bounce in EBITDA, received the esteemed Circle of Excellence Award limited to the top 1% of teams worldwide by structuring and effecting operational plans, rallying teams within five markets, and refining staffing levels.• $1.1 million business improvement and 5% progress in operations reached within 18 months by nurturing functional and promotional development. Business Performance | Staff Development • $1.5 million spike in revenue margins reached by guiding four operations managers and 18 supervisors to meet or exceed profit plans. • Average three-point advancement accomplished annually for quality, service, and cleanliness measurements by guaranteeing continuous training and development. • Recipient of the esteemed Circle of Excellence Award which is limited to the top 1% of teams worldwide!• Recipient of the McOpCo Excellence Award for directing in the top performing zone in the United States.• $245,000 margin extension for the area fostered through 340+ franchises following the restaurant operations improvement process, conducting rallies within six markets, and analyzing results from four states.• Won multiple Multi-Unit Operations Awards and Outstanding Performer Awards at several levels in both Owner/Operator and Corporation positions

Business Administration

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Business Leadership

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