Versatile IT Systems Analyst with a reputation for providing superior value with the highest level of quality,Innovative individual who utilizes his education, leadership, computer technology skills, and teamwork to efficiently succeed any given project at hand. Efficient organizer with the ability to promote positive growth to maximize my potential to be an asset to any company.Seeking a position in a fast-paced and ambitious environment that can offer mentoring, exciting projects, and opportunities for career growth while engaging my skill set of technology integration, systems analysis with over 25 years of information technology experience including:Strong experience configuring, installing, maintaining, and upgrading Active Directory, Outlook, Exchange, MS SQL Server, print servers, mobile setup, and system backups. Extensive experience supporting high volume Helpdesk/Desktop with up to 7000 users. Including supporting All Microsoft Operating Systems Migrations, and deployments. Considerable experience automating printer installation and deployment including. Supporting networking, cabling, routers, switches and Cisco VoIP. Strong experience setting up MS Outlook profiles including, MS Exchange server 2003/2008 & 2010 R2. Cisco VPN and VoIP Phones. VMware work station 9, VMware vCenter Converter, VMware View & vSphere. High volume calls on phones, helpdesk, desktop, remote support and face to face support.Desk-side Software Support (DSS), Advanced – In person customer interaction, Familiarity with Remedy/Salesforce ticketing systemKey Attributes• 25 years of hardware, software, and customer support experience.• MCSE, A+, certified.• Experience supporting a diverse range of clients from truck drivers to company CEO’s• Flexible and adaptable in a wide range of support environments and customer bases.• Very detail oriented with a focus on creating processes, procedures, and standards to increase efficiency.• Worked for large and small companies in Team Lead and Team Member positions giving me perspective on both roles