Media Services is an entertainment payroll company specializing in providing employer-of-record payroll and accounting services. As a leading technology provider, the company develops and maintains user-friendly Commercial & Feature/Television accounting systems, mobile timecard application and an extensive line of Showbiz software products. As a semi-small business, my position as Director required me to adopt several roles, working with all areas of the business to develop a diverse set of skills.Highlights:• Manage and develop teams supporting in-house payroll system, client-facing accounting applications and a catalog of entertainment software solutions. • Maintain constant client interaction to analyze evolving business needs and detail software design, schema and development tasks.• Create software development projects, timelines and business rules.• Establish Quality Assurance testing plans, setting benchmarks for regular deployment and deliverables.• Construct a wide variety of business reports using SQL queries across payroll and accounting databases.

ADP is a national leader in payroll solutions that purchased the One-Write Plus accounting software, adding to its existing suite of Peachtree Accounting programs. As a One-Write Plus expert with the previous owners, my position as Sr. Technical Support Specialist required me to develop a new support team and become proficient supporting the Peachtree Accounting line.Highlights:• Diagnose complex issues and pioneer trouble-shooting techniques in the fast-growing online market.• Train new technical support personnel trouble-shooting skills and product knowledge.• Utilized as final resource in complex trouble-shooting situations.