Rick Riddick Email & Phone Number

Fresno, Ca, Us

• Manage investigations and analysis projects with very limited supervision from initial request to presenting findings and responding to data requests, ensuring timely completion and delivery to the CPUC.• Work with various Electric Operations line of business personnel including operational personnel, program and process owners, standard owners, the Wildfire Safety Operations Center (WSOC), Emergency Preparedness & Response (EP&R), the electric compliance teams, Electric Operations senior leadership, Electric Data Response Unit (DRU), Power Quality, and Asset Protection.• Consistently work with Electric Operations partner organizations including inside counsel, law claims, external counsel, and other key stakeholders.• Act as a thought leader applying extensive investigation, process, or analysis expertise in the development of strategy or evaluation/resolution of complex issues.• Manage cross functional projects that have broad company implications.• Extract and analyze data from various systems, aggregating and synthesizing to formulate findings and recommendations, respond to ad hoc reports, and determine trends/extent of condition.• Develop comprehensive reports and analysis for long-term, company-wide issues. Present/communicate clear, concise and actionable corrective/preventive actions.• Act as team lead and provide direction to less experienced employees.• May work with Senior Management to develop business related strategy, leveraging data in decision making. Prepares presentations for and presents findings/recommendations to Executive Leadership.

Fresno, California Area

• Support three CPUC mandated state-wide programs: TVP, RRR, and MHP Utility Upgrade Program• Develop, implement, and train on process improvements to improve cost and time effects• Partner with key stakeholders to create reports for the CPUC• Collaborate with team members to develop business processes, train local field representatives, and ensure proper processes are being followed and meet customer needs• Customer educaton, mitigation and recovery• Manage daily customer lists and reporting for all outreach efforts to ES&S teams • Partner with local organizations to present information regarding rate changes, rebates, incentives, tools, and resources • Work closely with ES&S, Solutions Marketing, Government Relations, Products, Sustainable Communities, and other internal Departments• Work with Customer Advisory Groups to target most impacted areas in various programs • Initiated Customer Impact’s presence with the MHP Utility Upgrade Program in conjunction with the CPUC and other California Utilities• Coordinate with construction teams, project managers, and other stakeholders across multiple utilities to successfully roll out the MHP Utility Upgrade Program• Work closely with PMO, Project Engineers, and Project Managers to organize, plan, and successfully execute MHP residential outreach• Work to onboard EPC contractors, improve cross functional efficiencies, and seek costs reductions due to overlapping work• Provide actual field data to reduce overall program expenses, reduce redundant field visits, and streamline processes with Contact Center Operations and Contact Center Communications to create self-service options for program participants• Research, gather, and organize information to create specialized and informative PG&E collateral for review and ultimate approval by External Communications and PG&E Legal• Ability to establish positive and functional relationships with internal and external partners at all levels

Fresno, California Area

• Designed new business electric jobs in AutoCAD • Calculated various technical data required to build electric infrastructure according to company guidelines• Ensured proper land documents, right of way documents, and other permits were obtained or on record• Updated and created documentation for customer contracts and payment for engineering jobs• Generated part and supply orders and labor estimates for all design completions• Conducted field visits to determine most feasible and efficient way to construct new services • Communicated with internal business reps, distribution engineers and construction teams to ensure jobs were completed in a times manner and according to established guidelines• Maintained constant communication with customer from project inception to project completion

Fresno, California Area

• Processed large customer account orders (ie., Walmart)• Organized and processed LTL (less than truck load) and full truck shipments• Negotiated rates with multiple transportation outlets• Process all international orders and freight (truck to rail to ship)• Updated and created documentation for bills of lading and customs documents for international customers

Fresno, California Area

• Processing paperwork necessary for produce, juice and tea products to ship internationally.• Coordinating all national chain shipments within the US (Costco, Sam's Club, Walmart)• Support all US based Sales Managers in customer account updates, issue resolutions, billing inquiries, and general customer support

Greater Los Angeles Area

• Primary responsibility was maintaining passenger and crew safety at all times while on board the aircraft. This included complete knowledge of CPR, AED usage, first aid as well as emergency evacuations. • Processing paperwork necessary for the aircraft, crew and passengers when traveling internationally.• Coordinating/supervising all in-flight safety, security, amenities and cabin crew members. • Offline project involvement and management included in-flight recruiting, new hire training, redevelopment of in-flight training in the post 9-11 environment, annual recurrent training.• Miscellaneous other in-flight procedures geared to generate additional revenue (onboard amenity sales and business class implementation).

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor'S Degree, Business Administration And Management, General