Operation specialist, House Manager

Handle incoming calls and inquires from customers and clients. Solve all customer disputes in a timely manner. Assist with new show billing and cancellations. Assist clients with billing questions for up coming events. Review bills and implement expense control. Complete all service orders request. Update and maintain customer accounts. Maintain and updated customer account information. Maintained company data records in compliance with rules and regulations. Responded to customer inquiries pertaining to product operation. Notified appropriate departments of service failure complaints.

Attract potential customers by answering product and service questions; suggesting information about products and services. Completed requests orders for engineers quickly and efficiently. Open customer accounts by submitting P.O. request and recording account information. Maintain customer records by updating account information. Prepare product or service reports by collecting and analyzing customer information. Coordinate customer’s needs as required ensuring excellent customer service. Contributed to team effort by accomplishing related results as needed.

Responsible for Mortgage Modification set up, reviewed documents and conducted financial reviews. Entered secured financial data into the financial system. Generated credit reports, and title reports as needed. Followed up with borrower for missing information and informed borrower of status updates on account. Handled foreclosure postponement and rescission's. Assist customers through the complete modification process.

Generated and maintained loan digests for setup of new loans or modification to existing loans.Monitored operation is for representative office customer base including posting of transactions to ACBS. Assessed accuracy of charges and fees billed to customers while ensuring prompt billing and notification to customers. Monitored, maintained and tracked DDA accounts for accuracy of entries. Reconciled account collateral and loan balances. Verified customer ineligible reporting with aging and inventory reporting. Reconciled customer’s lock box account with monthly bank activity/statement. Entered payments and setup of letters of credit for customersHandled loan syndication's in the form of lead bank and participant and Risk Participation loansInvestigated and resolved problems posted by customers on their accounts. Submit financial concentrations into ACBS to generate verification letters to customer’s debtors. Originate foreign currency payments and investments. Reconcile monthly bank activity to trial balance.