CareSeed is a software solutions company offering quality measurement reporting services to Health Plans and Providers for annual regulatory reporting and quality improvement initiatives. Our HEDIS® platform, Forecast™, is certified by NCQA and our Harvest™ solution is a cloud-based MRR system providing complete management and oversight of the retrieval and abstraction process.

Actively managed and executed key tasks and teams to support Inovalon’s Quality Spectrum (QSI)™ software suite for annual HEDIS® and other regulatory QI reporting; including, product development, release management and deployment, and post-release operations support.• Managed HEDIS measure data analysts responsible for annual NCQA software certification and other key clinical measure reporting engagements (NY QARR, FL AHCA, CHIPRA, etc.).• Managed development of Quality Spectrum… Show more Actively managed and executed key tasks and teams to support Inovalon’s Quality Spectrum (QSI)™ software suite for annual HEDIS® and other regulatory QI reporting; including, product development, release management and deployment, and post-release operations support.• Managed HEDIS measure data analysts responsible for annual NCQA software certification and other key clinical measure reporting engagements (NY QARR, FL AHCA, CHIPRA, etc.).• Managed development of Quality Spectrum product suite consisting of administrative reporting software, hybrid data collection tool, and clinical measure design tool for annual schedule/delivery.• Adhered to Agile software development practices using Scrum methodology to scope and forecast product deliverables tied to annual release strategy and ROI.• Created, managed, and presented annual Product Portfolio roadmap to senior leadership; delivering quarterly business reviews toward team accountabilities and budget.• Maintained department budget for product development, training, and support services.• Managed product support team responsible for servicing over 70 clients under strict adherence to our department SLA's.• Managed training team’s execution of all product training programs delivered to clients.• Developed key department reporting tools to track/manage cross-functional team deliverables and responsibilities and ensure all product and support obligations were met (time tracking, issue support SLA’s, training calendar and pricing, sprint backlog and burn-down reports, etc.)• Consistently achieved and maintained >95% annual client product satisfaction (annual post-season survey sent to clients). • Maintained high employee retention through positive and proactive team management, responsibility matrix, and process improvement directives.• Contributed to business development proposals, product demonstrations and other client-facing meetings related to product capabilities and sales. Show less