Customer Operations professional - Bringing the best from my team and our customersI am a dedicated global leadership professional with experience leading teams locally, remotely, and internationally. Vendor-side technical support management experience, supporting high-profile customers across hardware and software platforms – servicing a wide range of specialized products. I utilize known best practices when they work and innovate when they don’t.Customers:Customer communication is the key to success within a support organization. Ensuring every customer touch point has a positive result with a known next step and an agreed upon time-frame and actions. Customers need to understand that support is there to help and how support will help them going forward.Employees:I strive to lead as I would be led, to engage with my teams daily, to know their strengths and weaknesses, and to utilize each member to their fullest. I ensure professional development is a critical factor in my success stories, working on expanding myself and my team to the highest potential possible.Projects:I am a change agent, driving the organization forward through innovative projects that allow my impact to be a force multiplier. I jump into cutting-edge technologies, next-generation tools, and developing processes/procedures to reduce customer downtimes and increase employee satisfaction.Technology:I have led teams specializing in data protection and deduplication technology, Unified Communications (UC), Data Center Infrastructure, Cloud Computing, Application Delivery Controllers (ADC), Storage Area Networks (SAN), Switching, Routing, and Wireless.