ICS provides Managed IT, VoIP Phone Systems, Data and Voice Cabling, IT Services and solutions for clients with physical locations in Houston, Austin and San Antonio markets. I was an Austin based field account executive role that serviced Austin and surrounding arrears. Met in person with business owners and C-level executives to discuss business objectives and current processes. We presented solutions to our prospects and demonstrated usage. Managed an updated pipeline and had weekly call with CEO to discuss results. Maintained an optimum customer experience through effective customer relationships consistently increasing account revenue.Key Accomplishments: • Met customer’s onsite to present solutions and demonstrate functionality.• Achieved a 100% satisfaction though Hively a customer feedback tool used to gather information on customer experience.• Increased acquisition sales to make up over 50% of overall business in my account set through sales prospecting and networking.

Dell EMC sells data storage, information security, virtualization, analytics, cloud computing, and other products and services that enable businesses to store, manage, protect, and analyze data. Their target market includes large companies and small-medium-sized businesses across various vertical markets specialize. During my time with Dell EMC I was fortunate to serve in the following positions: I Managed a technical sales territory for mid-level to large public sector to include K-12 schools systems, state and local governments, and health care as well as providing solutions to commercial accounts. Acquired business through cold calling, leads, and marketing. I was an inside direct technical specialist that supported multiple account managers and worked with field teams and channel partners in collaboration to develop new and grow existing customers. Lead conference calls to discuss customer’s environment to gain an in-depth knowledge of their needs and concerns to help provide a well-rounded solutions to span the Dell portfolio. Created and provided quotes to customer, maintained an accurate forecast in Salesforce, and discussed pipeline with management on a weekly basis. During my time as a TSR I sold rack, blade and converged server systems, networking switches, access points, firewalls and storage systems to include SAN, NAS, DAS, and Tape. Provided expertise in areas such as VMware and Microsoft. Key Accomplishments: • Supported 10 -13 ISR’s with the largest quota at over $3 million per 3 month quarter and achieved a 40% growth rate from 2013 through 2015.• Supported three ISR’s and over $1 Million in quota for ND, SD, MN, and achieved a 20% growth rate in 2016. • Achieved Champion Level 2 (Dells training program for enterprise products completed). • Achieved Licensed to Sell Status (The current training program for selling skills and technical knowledge).• Achieved in role raise in 2015

As an Account Manager Acquisition – ISR 2, I managed a technical sales territory consisting of small and mid-level public sector accounts, K-12 schools, higher education, and health care. I coordinated all account activities and provided solutions for product such as client systems, notebook carts, monitors, high-end workstations, TV’s, projectors, and firewalls. I also maintained an optimum customer experience through effective customer relationships consistently increasing account revenue. The following are some of my key accomplishments as an Account Manager Acquisition – ISR 2:• Consistently over achieved over $1 Million quota per three-month quarter with 40% growth rate.• Received award as a key contributor to segment for hard work and dedication to my team.

Best Buy is a leading provider of technology products, services, and solutions generating $40 Billion annually and has more than 1500 stores in North America. During my time at Best Buy in Austin TX, I served as the Home Theater Sales Associate in which I consulted with customers to identify their technology needs and asked lifestyle questions for a better understanding of which relevant services, solutions, and accessories to offer prospective customer. I provided solutions to customer needs with products such as Blue Ray, LED TV’s, Plasma TV’s, Projectors, PDU’s, and Stereo Equipment. Created an optimum customer experience by offering excellent customer satisfaction through top quality products and efficient service. I also processed all customer orders, followed up with customers to ensure complete satisfaction, and resolved any issues that may arise. The following are some of my accomplishments while working at Best Buy:  Achieved daily target revenue, attachments, and services goals consistently from 2010 – 2011. Increased profitable growth by 5% through utilizing all relevant sales tools.  Increased sales by 10% through effectively formulating promotional sales strategies each week.