Manages 30+ hourly associates and temporary workers. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include coaching and training associates; planning, assigning and supervising work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems PRIMARY RESPONSIBILITIES Promote a safe environment for the customer's product, associates, and temporary workers. Follows established operational procedures for activities such as verification of incoming and outgoing shipments, handling, and disposition of materials, and keeping warehouse inventory current. Provides 100% customer satisfaction. Builds a positive teamwork environment by listening and communicating with all associates. Follows the Sundown Policy Helps maintain attendance and tardiness records. Monitors daily compliance with safety procedures. Investigates accidents and prepares reports. Provides on-the-job coaching and training needed to ensure associate skills are maintained at desired levels. Helps coordinate vacations, payroll, and time sheets for associates and temporary workers, complaints and associate concerns productivity and quality of work.

Supervises, assists and coordinates activities of warehouse personnel engaged in verifying and maintaining records for incoming and outgoing shipments.Schedules and assigns jobs and work areas to employees in the department according to their skills and knowledge.Communicates, enforces, and monitors effective department processes to ensure internal and external customer satisfaction is met.Reviews work orders for completeness and accuracy prior to customer billing. Reports any discrepancies in orders to appropriate individuals.Studies shipping notices, bills of lading, invoices, orders and other records to determine shipping priorities, work assignments and shipping methods required to meet established shipping and receiving schedules. Ensures all tracking is entered so invoicing board is clear and updated each day. Directs and supervises all department employees to ensure goals are established and met for the department.Develops and maintains an effective department through the selection, training, compensation, motivation, termination and review of employees.Encourages growth and development of warehouse staff by continual training, cross training and retraining as necessary regarding appropriate work procedures.

Establishes and monitors the daily production schedules, priorities and ensures priorities are adhered to and that resources are utilized properly to control cost. • Monitors procedures set forth in the department to ensure integrity and accuracy of inventory and that available resource are utilized productivity in order to control cost.• Determines and implements appropriate departmental procedures and monitors adherence to, efficiency and cost effectiveness of the processes. Recommends changes, revisions, additions or deletions as necessary.• Hires, orients, trains, evaluates, recommends pay increases and develops associates. Carries out disciplinary actions or recommends termination of employment as appropriate. • Establishes sound process improvement initiatives that drive year over year improvement.• Supervises daily activities of staff and is held accountable for their performance. Allocates work, monitors productivity, and procures resources to facilitate staff performance, ensuring high standards of quality, accuracy, housekeeping, merchandise damage minimization and safety.• Shares and provides appropriate information and anticipates information needs of all distribution center associates in accordance with company quality and communication time schedule requirements.• Determine staffing needs for optimum department operations. • Communicates on daily basis with operations managers and other DC managers on issues, ideas, processes, priorities, etc. to maintain department at a high level of efficiency.• Monitors procedures set forth in the department to ensure integrity and accuracy of inventory and that available resource are utilized productivity in order to control cost.• Determines and implements appropriate departmental procedures and monitors adherence to, efficiency and cost effectiveness of the processes. Recommends changes, revisions, additions or deletions as necessary.

Monitors activities to ensure the proper paperwork flow, consolidation of product and the locating of missing merchandise to enhance customer satisfaction by reducing irregularities. • Identifies and recommends needed changes to department manager and/or operations manager on the standardized processes for the functional area. • Coordinates and monitors operations within the functional areas to ensure performance production rates are consistent with business plan and pattern, reducing irregularities and damages. • Promotes safety in work processes and associate performance by supporting company and/or facility safety programs by educating associates, and by ensuring a generally safe work environment. • Hires, orients, trains, evaluates, recommends pay increases and develops associates. When necessary carries out disciplinary actions or recommends termination of employment.• Establishes sound process improvement initiatives that drive year over year improvement.• Assists in dealing with associate relation issues that arise in the assigned functional areas.• Maintains inventory accuracy and control. • Supervises daily activity of hourly associates. Assigns work and monitors productivity to ensure high standards of quality, accuracy, housekeeping, merchandise damage minimization and safety. Works to maintain high level of associate morale and recognition.  Responsible for training new associates. Provides coaching and feedback to hourly associates. Performs evaluations of hourly associates. Evaluates staff to coach and counsel based on factual data and subjective observations. Provides personal counseling and coaching to associates regarding job performance, methods of performing job tasks and safety.• Investigates errors in order to determine the cause and recommends corrective action where needed. • Helps determine staffing needs for optimum department operations. • In conjunction with the department manager, carries out disciplinary actions a

People:Communicate performance standards that are specific and measurable, Interview hourly associates and provide recommendations for hire, Monitor attendance, productivity, and other performance markers and provide counseling and/or recognition to associates as needed.Operations:Supervise logistics operations including customer service, freight loading and unloading, dispatch and proper documentation and procedure control, Evaluate and recommend changes in preferred work methods to increase productivity of dispatch/warehouse operations. Assist in new associate training, Provide relief coverage for operational duties when associates utilize time-off or are absent from the shift, Have a thorough working knowledge of the site's operating systems in order to ensure operational compliance and correct exception resolution, Complete all necessary records and reports in a timely and accurate fashion.Finance:Ensure compliance with financial policies and procedures such as inventory accuracy and control, returns, damages, etc, Understand the relationship between decision-making and profitability, Closely manage associates' working hours and activities to minimize overtime and to meet or exceed productivity targets.Safety:Ensure day-to-day management and associate activities are in alignment with the location safety strategy, Provide associates with communication, training, feedback, and direction to ensure safe performance, Ensure compliance with all applicable regulatory agencies and company policies and procedures.Growth / Customer Experience:Understand the location-specific customer goals & objectives, Ensure the customer knows that we are committed to helping them meet their objectives, Determine areas that could benefit from Continuous Improvement efforts.Fleet/Assets:Properly plan work assignments to ensure effective use of fleet/warehouse equipment, Work with hourly associates to ensure they understand safe and efficient operation of equipment.