Rick Scott Email & Phone Number

Columbia, Maryland, Us

In charge of the following IT sectors: Helpdesk/User Support ServicesInfrastructure Administration/Engineering- 600+ Users, 4 Physical locations (consolidated from 9+), Active in 3 countries- Managed team of 12+ IT personnel.- Supported the IT M&A activities of merging three acquired companies into the organization with all IT services/users.- Designed and Implemented process, procedures, and structure to both Helpdesk and Engineering sectors to improve efficiency, service availability, and customer satisfaction. - Supported Cyber/Compliance implementation and configuration around ISO, SOX, NIST, and CMMC frameworks.- Budgetary planning, management, reporting, and tracking of IT Operations spending, resources, and inventory.-Sourcing, vetting, negotiating with all IT related vendors, contractors, and service providers.- Developed company-wide metric reporting to help exec team track not only IT KPIs but all other departments within company- Recruited, and fostered career growth in many direct reports to allow the company to promote from within, and utilize directly supervised resources to step into more senior/managerial roles within the company.

📍Nationwide, Us

- Responsible for all Tier 3/Project resources, scheduling, timelines and overall management- Create and implement policies, procedures and standards for Service Desk, Project team and other areas of the company to improve service delivery and efficiency- Work with Inside/Outside Sales to provide solutions and service offerings to customers- Research and provide input on future products and services that can be delivered to provide additional value to customers- Final escalation point for all technical issues

Crofton, Md, Us

Responsible for all IT related technology, processes, procedures, planning, personnel, budget, and user support for entire company. - Management of all infrastructure devices, user equipment, 3rd party vendor contracts and services- Planning, implementation and support of all infrastructure projects, upgrades and maintenance. (Cisco, NetApp, VMware, Microsoft, Dell, Crestron, etc.)- Designed and implemented on-prem to cloud migrations of Email, SharePoint, Disaster Recovery, Redundancy, etc.- Manage IT Department personnel- Management of IT Service Desk, Ticketing Procedures, IT SOPs/Processes and SLA adherence- Implemented and maintain NIST 800-53/800-171 network and systems security controls, policies and standards in order to be DFARS/FISMA compliant- Responsible for day to day/annual IT Budget- Reporting of IT Metrics, performance and data to executive management

Reston, Virginia, Us

Responsible for Tier 3 level support and Infrastructure projects.- Created and put in place ticketing system and all Service Desk procedures.- Assisted with ISO 27001 certification by creating, implementing and showing evidence of all relevant controls and procedures required for compliance.- Setup and managed Deltek CostPoint and Time/Expense modules- Setup and manged SharePoint 2013 Farm, Site Collections and all relevant sub-sites and permissions- Setup and managed SQL 2012 DAG for future growth and redundancy- Setup and managed VMware Vcloud Director for off-site Disaster Recovery- Setup and managed Exchange Server DAG for redundancy/Disaster Recovery- Managed VMware Hosts, Clusters, Resource Pools, DRS, etc.- Final escalation point for all Systems issues.

- Supported 300+ customers in a Managed Services environment- Managed Service Desk (Ticket Flow/Assignment, Tech Scheduling/Dispatching, SLA Adherence, Ticket QA, Customer Escalations, Procedure/Policy enforcement, etc.)- Served as company Exchange SME for all customers- Served as company SharePoint SME for all customers- Infrastructure admin for company Hosted services (Spam Filters, Active Directory services, Email Services, SharePoint services, Citrix/VDI services, etc.)- Tier 3 escalation point for all Service Desk issues