Richard Sell Email & Phone Number

Working to enhance and improve the Cloud IDE on the zyBooks platform to provide the best computer science education tool available.

Joined zyBooks through the acquisition of Coding Rooms. Continuing my role as tech support lead of the Coding Rooms platform as we strive to improve CS education for everyone!

• IT Support: First, and often sole, contact point for all email, Intercom, phone, and Zoom support, manage and prioritize emergency issues, build and maintain internal and external support documentation• Quality Assurance: report bugs and feature requests, test fixes and updates, track issues via Github, monitor platform for regressions,• Customer Service: communication with customers from problem to solution, escalate issues to engineering/sales department, serve as sales liaison and manage incoming leads, personally onboard VIPs• Management: Onboard new employees to the platform and various apps used by the company, create internal onboarding documents, research and deploy new apps and services, work with marketing/sales/product development/engineering on improvements, recruitment sourcing• Administrative: Calendar management, monitoring of all incoming emails, manage and update subscriptions

Jacksonville, Florida, United States

• Teaching: Taught in-person and online, created detailed lesson plans and presentation materials for myself and other teachers, evaluated metrics with personally designed excel sheets and student response forms, adapted lessons to improve material, added new classes as needed or requested, created classes on topics from screenwriting to advanced Excel projects, worked with marketing to develop methods to advertise classes to the public, 1-on-1 appointments ranging from help with specific programs like Photoshop to individual devices like smartphones• Customer Service: Troubleshooting of software and technology issues for both customers and staff, prompt and courteous service in-person and via email/phone

Indianapolis, Indiana, United States

• Editing: Read, sorted, and assigned hundreds of pieces on a weekly basis to a team of 8 readers, created packets of material for voting, advised staff which pieces should or should not enter the magazine based on magazine’s aesthetic and quality of material, handled author contacts and questions

Indianapolis, Indiana, United States

• IT Support: Employed personal, internal, and other sources of knowledge to provide support for 200,000+ students/staff/teachers of all IU and Ivy Tech schools, resolved all issues from software to hardware over the phone/remote/in-person, managed and prioritized emergency issues like outages of power/software/internet, suggested and deployed permanent solutions for ongoing issues like department turnaround time• Customer Service: communication with customers from problem to solution, escalated any issues to more relevant departments while continuing to follow-up

Jacksonville, Florida, United States

• Administration: Filing, logistics, correspondence, and calendar management for staff of 5 and parish of 400+, managed maintenance and improvements on grounds, managed office volunteer group, heavily involved in church IT/AV solutions including contract bidding, installation, and training of mesh Wi-Fi, projectors, switches, and other equipment, front-facing secretary providing excellent service to members and visitors• Communications: Created copy and designed printed publications, programs, and flyers, management of social media, email marketing, and community calendar, produced marketing and informational material, worked with a brand strategist to revitalize and reintroduce the church to the Jacksonville community

Master'S Degree

Bachelor'S Degree