Rick Sharp Email & Phone Number

Santa Clara, CA, US

Support and provide Expert services for ServiceNow Large Enterprise client base, public and private lines of businessDesign, Create, Implement, and Support Integrated solutions using Integration Hub and Spoke capabilities, and custom code as neededLead client workshops for Platform Integrations and Foundational elementsImplemented Integration Hub and.

Reston, VA, US

Implementation of ServiceNow End User Services (EUS) for USAF installations worldwide. Design and Implementation of ServiceNow ITSM, ITOM, ITBM, CSM, Security Operations, Intelligent Apps, and Software Asset Mgt. Leading ServiceNow team of Developers and Integrator's. Partnering with AT&T, Microsoft, Accenture, and Google for EITaaS services and.

Blue Bell, Pennsylvania, US

Implementing ServiceNow for USAF installations worldwide. Discovering current state of ITSM processes to create new requirements for design and deployment. End state is 100% replacement of Remedy ITSM services at all USAF installations.

San Diego, CA, US

ITSM subject matter expert for Remedy and KineticData Service Request and Task Management development. Created and delivered timely AGILE solutions for US Navy SPAWAR Systems Center Pacific. Engaged customers to understand their needs for Requirements and Analysis Design (RAD). Designed, developed, tested, trained, & deployed in short time frame. Focused.

Centennial, Colorado, US

• Managed ERP, ITSM, Lawson, & Kronos projects for Centura Health IT Application Systems &Development teams.
• Communicating and coordinating between customers, vendors, and personnel to ensure on time project completion.
• Coordinating and communicating detailed scopes of work, project timelines, and scheduling resources for multiple project locations.
• Solving problems as they arise to ensure quality and customer satisfaction.
• Performing site visits to develop and verify accuracy of system and quote process and system functionality.
• Answering technical questions and concerns on current and completed system installations.

Centennial, Colorado, US

Specialized in Project Management for Instructional Systems Design and Training in private and public sectors. Focused on eLearning & WBT development for national enterprise level clients. Delivered customized solutions for Lawson, Kronos, HealthStream, Remedy, & Remedyforce enterprise applications.

Zug, CH

• Program-Project Leadership & Mentorship. Continually challenged 3 ITSM professionals and 150 virtual team members for continuous service and quality improvements. Responsible for ITSM Program & Project compliance and.
• Completed Shared Services consolidation into Holcim data center while maintaining business services throughout the transition over 3 months.
• Transitioned AI teams into Holcim infrastructure with effective results and team building.
• Managed 3rd party delivery of ITSM-ITIL training for 250 US & Canada IT Operations personnel.
• Program-Project Manager for NASC-ITSM. Accountable for Service Improvement schedules for: Incident, Problem, Change, Release, Knowledge, Request, & Configuration Mgt. processes.
• Project Manager for improvements of ICS(SOX) ITIL, ITSM, and ISO20000 goals.

Chicago, Illinois, US

• Reported to CIO - IT Program & Project Leadership & Support. Managed Leadership for 3 direct reports and 20 Level 1-2-3 technicians. Fiscal responsibility included $2.5M OPEX & $1M in CAPEX. Responsible Areas: Field.
• Lead EUS team for data center consolidation of enterprise shared services applications, while continuing business operations throughout the US. Strategically reduced business interruptions.
• Managed IT due diligence processes for acquisitions of Meyer Material and Lattimore Construction.
• Managed business continuity & disaster recovery plans across US regional businesses.
• Team leader for MPLS transition of 330 sites in US. Delivered increased bandwidth and established effective IT management of circuits and local subnets.
• Program Manager for Enterprise ITSM supporting 4 companies IT service needs.

Dallas, TX, US

• Reported to Senior VP for Global Operations Region I. Provided services and support for 40,000 Region I global users. Established dynamic leadership, management, & mentorship for 30 remote Infrastructure & Server.
• Technical Project Manager for IBM global backup strategy; for 1,200 servers-storage.
• Project Sub-Team Manager for server consolidation using IBMGS strategy with VMWare ESX.
• Responsible for integrity & monitoring of 640 servers, with 99.96% uptime success rate.
• Identified and secured CAPEX for local, regional, and enterprise IT projects.
• Project Team Lead for WINS and DNS core infrastructure worldwide deployment.

Dallas, TX, US

• Supported engineering project site valued at over $350M in cost plus contracts.
• Mentored team of 4 IT specialists and 4 application developers.
• Prepared and managed capital budget for IT of over $250K per year.
• Coordinated service support agreements with hardware and software vendors.
• Managed environmental science Oracle Database Warehouse (DW) and Visual Fox Pro (VFP)database of over 300 million records.
• Implemented enhancements to legacy VFP Environmental Application.

Randolph AFB, TX, US

• 13 years Active Duty 7 years ReserveLast duty station was Hanscom AFB, MA - Electronic Systems CenterUnited States Air Force Active Duty (8/1981 – 9/1994)United States Air Force Reserves (9/1994 – 9/2001)
• Team member of annual Joint Forces Exercise Systems team for DOD IT technology.
• Provided increasingly higher levels of Medical Logistics Systems support.
• Leader of many teams and functional units.
• Leadership and Management instructor of accredited college credit courses.
• Recipient of 2 Air Force Meritorious and 4 AF Commendation Service Medals.

• Managed IT Staff for $500M Workers Compensation Insurance Administrator.
• Configuration management of insurance application source code--500K lines of code.
• Project manager for all phases of software migration implementation; including analysis of assembly code based data; mapping of data elements; coordination of training, systems troubleshooting, and post migration.
• Established and monitored LAN/WAN connections for home and 4 remote offices.
• Created export routine to interface with National Council on Compensation Insurance.
• Created application routine to print IRS 1099 forms annually.

Bba-Cis, Computer Information Systems

Associate Of Arts And Sciences - Aas, Educational/Instructional Technology

Associate Of Arts And Sciences - Aas, Logistics, Materials, And Supply Chain Management

Certificate Of Professional Instruction, Academic Instructor School (Ais)

Master Of Business Administration - Mba (Progress Toward Completion), Computer Information Systems