Rick Snow Email & Phone Number

Bradley Symphony Center

Milwaukee, Wisconsin, United States

Greater Milwaukee Area

• Directed overall operations and facility needs for high-profile 70+ acre, 50-building venue that serves as one of the premiere festival and concert grounds in the Midwest, drawing 1.6M+ people to a 5-month run of.
• Led operations strategy, process, programs, and outcomes to accommodate the continuous growth and success of the facility, its events and annual financial performance
• Managed the interior and exterior of the venue with responsibility for a 10-person permanent full-time staff and overall responsibility for performance of 200+ employees
• Led multidisciplinary team responsible for workplace safety, resulting in reduction of worker compensation and other losses by 20%, through workplace safety training improvements and accountability through monitoring.
• Successfully turned around previous negative customer feedback by 70% by retooling employee and supervisor training programs and model of operations
• Reduced equipment overhead by 16% through increased use of contract services, utilizing short -term rental identifying scheduling inefficiencies

Greater Milwaukee Area

• Developed operational and communication processes for high-growth venue, outlining contingency plans, safety and security strategies, surveillance systems and management of 15 teams including security, law enforcement.
• Developed two-way radio communication system for grounds that is still in place today, keeping roughly 400 employees and external contractors responsive to staff requests and emergencies

Education

Mass Communication/Media Studies