Rick Studley

Rick Studley Email and Phone Number

Dynamic and motivated leader experienced in customer service, implementation, and sales. @ Ferguson Enterprises
Rick Studley's Location
Virginia Beach, Virginia, United States, United States
Rick Studley's Contact Details

Rick Studley personal email

n/a
About Rick Studley

Dynamic and motivated leader experienced in customer service, implementation, and sales. Over 17 years of experience in customer adoption, churn reduction, and sales enablement. Effective team builder, creating an atmosphere of success by focusing on customer needs, expectations and engaging the team daily, with goal focused objectives. Customer satisfaction and engagement has been my hallmark.Skills:Organized and Task FocusedGoal OrientedRevenue and Profit MindedTeam & Customer Relationship FocusedStrong Interpersonal SkillsExecutes Company DirectionPositive LeaderExperienced Sales & Customer Experience Manager with a demonstrated history of success in the digital advertising industry. Skilled in Management, Sales and Service, Advertising, Retail, and Cold Calling. Also experienced in sports management and leadership, with successful history of coaching youth soccer. Strong community and social services professional, graduated from Virginia Wesleyan College.

Rick Studley's Current Company Details
Ferguson Enterprises

Ferguson Enterprises

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Dynamic and motivated leader experienced in customer service, implementation, and sales.
Rick Studley Work Experience Details
  • Ferguson Enterprises
    Sales Team Manager
    Ferguson Enterprises Apr 2022 - Present
    Virginia Beach, Virginia, United States
    - Leading National Sales Center Post Sales associates to provide superior customer experience - Ensure key performance indicators are met and identify training needs and development opportunities- Develop associates for success in role and for further opportunities with promotions- Build culture of support and teamwork within own department and peer teams
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  • Beach Fc
    Soccer Coach
    Beach Fc 1999 - Present
    Virginia Beach
    Train and develop players in the fundamentals and advanced tactics of soccer. US Soccer GRASSROOTS 7v7 IN-PERSON COACHING LICENSE NSCAA National Diploma USSF D License
  • New Era Soccer Institute
    Future Factory Staff Coach
    New Era Soccer Institute Dec 2018 - Present
    Virginia Beach, Virginia, United States
  • Trader Interactive
    Growth Brands Customer Service Manager
    Trader Interactive Jan 2021 - Nov 2021
    Virginia Beach, Virginia, United States
    Managed team to provide Customer Service for Private Owners and Dealers offering RVs for rent as well as Consumers looking to rent units.Oversee creation of Customer Service Team for RV Rentals division including consumer and dealer support. Create culture within our team to provide world class customer service at each touchpoint in the rental process for both renter and vehicle owner.
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  • Trader Interactive
    National Customer Success Manager
    Trader Interactive Jul 2017 - Dec 2020
    Norfolk, Virginia Area
    Managed team of 9 to support RV & Cycle Dealers nationwide in online marketplace success.Oversee internal teams that focus on ensuring our customers are experiencing our brands value at every touchpoint while owning the vision for our customer retention. Implement ways to engage and retain our customers and tasked with the creation and expansion of our current customer service initiatives, including training programs, customer roadmaps, loyalty programs, and churn prediction.- Create an inspiring vision around our customer experience while motivating and inspiring people to engage with that vision- Evaluate and implement programs and processes to increase dealer satisfaction as well as ensure they are in alignment with the company’s goals and objectives- Actively manage customer escalations and collaborate with internal departments to solve concerns- Hire, train, and retain our customer service teams providing ongoing leadership and coaching that encourages active problem solving, ownership, professionalism, and best practices- Work closely with managers and teams to develop proactive dealer communication plans in order to frequently reinforce our brands’ value proposition & ensure success- Continually identify new customer service trends and progressive ways to serve our customers- Drive team performance against KPIs and communication quality standards to provide best-in-class customer service in a timely, effective manner
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  • Dominion Enterprises
    National Client Services Manager
    Dominion Enterprises Apr 2008 - Jul 2017
    DWS Circle of Excellence Manager of the Year 2011DWS Circle of Excellence Manager of the Year 2012DWS Circle of Excellence Manager of the Year 2013DWS Circle of Excellence Manager of the Year 2014DWS Circle of Excellence Manager of the Year 2015DWS Circle of Excellence 2016
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  • Dominion Enterprises
    Inside Sales Manager
    Dominion Enterprises Oct 2005 - Apr 2008
    Norfolk, Virginia Area
    View
  • Dominion Enterprises
    Inside Sales Representative
    Dominion Enterprises Apr 2005 - Oct 2005
    Norfolk, Virginia Area
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  • Tca Fulfillment Services
    Regional Sales Manager
    Tca Fulfillment Services 2004 - 2005
     Identify, qualify, and establish positive long-term client relations with prospective businesses that can benefit from rebate fulfillment services. Develop and present personalized sales presentations to executives and/or marketing staff. Follow business trends and expand client base through research and networking.
  • Sprint Nextel
    Network Inventory Specialist
    Sprint Nextel 1999 - 2004
     Digitally track and maintain equipment needed to process PCS calls and train technicians to track assets. Communicate with telecommunication equipment vendors to replace or repair equipment when necessary and maintain acceptable levels of spare equipment.Outstanding Network Inventory Audit 2001, 2002, 2003
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  • The Athlete'S Foot
    Retail Store Manager
    The Athlete'S Foot 1993 - 1999
    Corporate Store Manager of the Year 1995Top 5 Corporate Store Sales Increase 1996, 1997Million Dollar Club for Sales Volume 1997

Rick Studley Skills

Account Management Sales Lead Generation Marketing Customer Retention Advertising Sales Management Cold Calling Online Advertising Social Media Marketing B2b Salesforce.com Email Marketing Marketing Strategy Online Marketing Advertising Sales Management Team Leadership Sales Operations Sem Selling Retail Sales Process Business To Business

Rick Studley Education Details

Frequently Asked Questions about Rick Studley

What company does Rick Studley work for?

Rick Studley works for Ferguson Enterprises

What is Rick Studley's role at the current company?

Rick Studley's current role is Dynamic and motivated leader experienced in customer service, implementation, and sales..

What is Rick Studley's email address?

Rick Studley's email address is ri****@****ive.com

What is Rick Studley's direct phone number?

Rick Studley's direct phone number is +175749*****

What schools did Rick Studley attend?

Rick Studley attended Virginia Wesleyan University, Stafford High School.

What skills is Rick Studley known for?

Rick Studley has skills like Account Management, Sales, Lead Generation, Marketing, Customer Retention, Advertising, Sales Management, Cold Calling, Online Advertising, Social Media Marketing, B2b, Salesforce.com.

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