Rick Lee Email & Phone Number

Vancouver, Bc, Ca

Milwaukee, Wisconsin, United States

• Redefine roles & responsibilities for COC Team and successfully managed Cloud Operation Center.• Improve COC services and performances by redesigning operational processes and document control library in SharePoint 365.• Lead COC team to provide customer training for various cloud services.• Create potential services and set pricing for services on cloud data center to increase profits.• Revise operating policies and processes to meet ISO27001 certification requirements.• Participate in internal security audit and act as Liaison to defend WIDC security infrastructure.

Milwaukee, Wisconsin, United States

• Restructure IT Infrastructure Department and retrain the system admin team, network admin team, and deskside admin team to improve IT services.• Analyze application systems and provide system architecture solutions to meet production goals.• Assist in designing rack space, cabling, power, and AC requirement for data center.• Design an Asset Tracking System with Google Sheets to prevent loss of IT equipment.

Austin, Texas, United States

• Led VSAN solution project by consolidating resources by 80% and reducing power consumption by 30%.• Collaborate with network admin to improve network security by implementing next-generation firewalls and proper VLAN separation to combat cyber threats.• Remotely lead team in building a new network infrastructure for Nvidia RMA Center in North Carolina.

Austin, Texas, United States

• Design and implement IT infrastructure for new offices and relocation of existing offices.• Upgrade outdated network infrastructure by implementing high-speed data and VOIP solutions.• Enhance the productivity of various departments by 70% with Excel programming.• Coordinate with programmers to improve the design and processes of the HR Business Travel System and successfully launched the project to boost approval process efficiency by 75% on all travel requests.• Assist in SAP implementation and maintain SAP ERP process.

San Jose, California, United States

• Increase IT performance by 50% by mentoring local IT team in supporting Production Department.• Perform IT audits and provide solutions to resolve operations between IT and Production departments.• Oversee IT standard with customer's requirement.• Analyze and correcting existing IT infrastructure with disaster recovery.

Houston, Texas, United States

• Successfully build Anti-Virus Server and push out to client computers.• Create backup server and redesign backup strategies.• Create IT standard operational procedures and documentation for all IT-related services including managing Cisco Call Manager, Unity, and Scan Router.• Manage Pulsar Estimating and Timberline database servers in a terminal server environment.

Austin, Texas, United States

Oversee global service operations and coordinate with Worldwide Sales/Service functions. Provide service pricing for both sustaining and upcoming programs. Maintain positive relationships with colleagues, clients, and vendors to ensure projects are completed on time to clients’ satisfaction. Assist with implementation of recovery plan to prevent project setbacks. Supervise and mentor staff of 7. • Reduce rework costs by 20% by utilizing all resources efficiently on customer’s site.• Redefine RMA (Return Merchandise Authorization) process and policy to reduce company loss.

Austin, Texas, United States

• Assist with W2K network migration for both English and Japanese users of all US locations.• Greatly improve file restoration strategy by redesigning backup tape tracking library to enable offsite tape vaulting service to locate backup tapes in just 3 hours (instead of the previous 1-week turnaround)

Austin, Texas, United States

• Redesign disaster data recovery strategy to minimize business downtime.• Participate in File Print Server migration, W2K migration, and Global RAS implementations.• Design imaging strategy and enhance PC deployment and restore efficiency by 90%.• Recommend and train field engineers on using imaging software to reduce downtime by 87%.• Design and manage file and security structure for Opentext Livelink Document Control system.• Create network structure on special project with Nikon while ensuring proper security access, data backup strategy and ongoing support to maintain positive relationships with partner company.

Austin, Texas, United States

• Improve in-house software deployment strategy and enhance production engineers’ productivity by 80%.• Redefine PC deployment strategy by improving ghost image that reduces trouble calls by 70%.• Acting Desktop Lead in absence of Server Administrator.