Rick Wolff Email & Phone Number

Middleton, Wisconsin, United States

Responsible for supporting and coordinating business system activities. This position works closely with business and technical teams to administer, support and develop business systems & technology platforms in line with company strategy, commitments, and goals.• Be a primary point of contact for ETC’s business systems• Lead and coordinate support for business systems such as C4C, ShipERP and Big Commerce.• Manage business system product data and data-entry to ensure accuracy and consistency• Coordinate the photography and digital editing of product photos (as needed)• Lead and coordinate changes to business systems based on management direction• Collaborate and negotiate with business units to identify system needs and activities• Provide feedback and customer support coordination• Coordinate functional and technical upgrades• Provide support to Business Analysts

Middleton, Wisconsin, United States

Assist in developing process and new software tools including Big Commerce and SAP C4C Cloud.

Middleton, Wi

• Provided over 1,500 factory tours to customers and the general public building personal relationships with guests to promote positive corporate experiences.• Host after hour entertainment to guests and act as an ambassador to ETC and the Madison/Middleton area.• Facilitate operations of the in-house and online retail merchandise stores. Complete stocking orders and manage inventory levels. Create innovative promotional items to grab customer interest and promote sales. Worked with Marketing on branding strategies and helped orchestrate Facebook and YouTube advertising campaigns.• Serve as the Administrator of the Corporate Philanthropic Programs by processing grant applications and leading the Community Betterment Committee reviews and meetings.

Middleton, Wi

• Developed a unique administrative team through ongoing coaching and development.• Assigned tasks and directed team of twelve including Food Service, Promotional Products and Sales Demo gear.

• Provided support to Vice President of Sales, National Sales Manager and Regional Sales Managers• Created advanced statistical sales reports.• Helped coordinate visitor and customer sales events.• Attended Trade Shows to greet customers and build rapport in our guest lounge.• Maintained and managed sales demo equipment for the North American sales force.

• Hired as a CSR, served as primary contact for scheduling orders and coordinating with manufacturing to meeting and exceed shipping deadlines. • Promoted to Trainer in 1998 to help create Customer Service ISO procedure and work instructions, and software training documentation for entire Department Provided.• Promoted to Team Lead in 1999 to assist Director of Customer Service with day to day operations of the department.

Madison, Wisconsin

• Customer Support/Sales of telecommunications products of the era.• Assigned customer account base with revenue objectives.• Quarterly/As Needed customer meetings/sales calls

Waukesha, Wi

• Assisted business owners with telecommunications needs by adding existing lines, equipment and services in a call center setting.

• Hired as Customer Service Rep to schedule customer orders, answer product inquires • Promoted to Administrative Assistant of the Controller in 1993.

Ba, English, History

Activities and Societies: Marching BandAs a member of the UW Marching Band, I was honored to serve as an ambassador to the University.

High School, College/University Preparatory And Advanced High School/Secondary Diploma Program

Activities and Societies: Marching Band, Concert Band, School Newspaper, Close Up, National Honor Society, Baseball