Rick Woolsey

Rick Woolsey Email and Phone Number

Experienced Software Implementation and Customer Service Professional
Rick Woolsey's Location
Salt Lake City Metropolitan Area, United States
Rick Woolsey's Contact Details

Rick Woolsey personal email

n/a
About Rick Woolsey

Computer Education Implementation / Support professional with a proven track record of successful computer installations and customer support. Experienced in assembling and troubleshooting computer hardware and software. Always willing to work overtime. Known for ability to resolve a wide range of issues.Specialties: Customer SupportTraining / ImplementationsOrganizational / communicationTroubleshooting / conflict resolutionBuild positive rapport w/peopleLoyal client relationshipsParts management, AR and reportingCabling, UNIX, Windows XP / 7, MS Office, Antivirus Software and terminal emulation softwareCreating / troubleshoot LAN environments, TCP / IP, wireless 802.11, Sonic Wall, Linksys routers, VPN’sSet up PC's and printersReliable, trustworthy, resourceful, work independently

Rick Woolsey's Current Company Details

Experienced Software Implementation and Customer Service Professional
Rick Woolsey Work Experience Details
  • Activant Solutions
    Implementation Specialist
    Activant Solutions Apr 2006 - Jan 2010
    Performed 100+ hardware and software implementations of Eclipse, Prism, and Eagle automotive computer systems and peripherals in retail wholesale environments covering US and Canada sites for training and go live assistance. Each installation required one to two months to complete and was always completed to customer satisfaction. Customers included auto part stores and hardware stores.Assisted customers with the installation of new software loaded onto customer’s servers and PCs for updates.Entrusted with complex customer service issues. Functioned over 90% successful resolution rate.Troubleshot all customer training issues providing help for up to six months following installation thus increasing customer satisfaction.Provided ongoing hardware / software support to new and existing customers for any problems, willing to put in necessary hours to keep customers happy.Improved management efficiency for 100+ managers and staff using systems by providing training regarding point of sales, ordering, receiving and processing stock, inventory updates, setting stock levels using forecasting, running inventory reports and setting-up of day, month and year end reports.
  • Dealertrack
    Implementation Support Representative
    Dealertrack Jan 2004 - Mar 2006
    Performed hardware and software implementations of dealer management systems software, PC's and peripherals in retail wholesale environments.Provided ongoing hardware / software support to new and existing customers for any problems.Improved efficiency of staff using systems by providing training regarding point of sales, ordering, receiving and processing stock, inventory updates, setting stock levels using forecasting, service and business office.
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  • Activant Solutions
    Computer Education Implementation Representative
    Activant Solutions Mar 1990 - Sep 2003
    Performed over 100 hardware and software implementations of Eclipse automotive computer system and peripherals in retail wholesale environments covering US and Canada sites for training and go live assistance. Installation was always completed to customer satisfaction.Assisted customers with the installation of new software loaded onto customer’s servers for updates.Entrusted with complex customer service issues. Provided ongoing hardware / software support to new and existing customers for any problems.Oversaw installation schedule of company’s flagship Eclipse software application effectively assuring installs were preformed on time.Helped in development of company’s flagship Eclipse software application by BETA testing program and reporting problems on bug log to programmer.Transferred data from one computer to another to update after purchase. Spent many extra hours each time mapping out reports when new system was not compatible with old system.Presented classroom training for inside / outside sales force which enabled them to improve their knowledge of systems which improved sales within the company.

Rick Woolsey Skills

Unix Saas Troubleshooting Technical Support Training Tcp/ip Crm Salesforce.com Software Installation Customer Satisfaction Management Servers Sales Customer Service

Rick Woolsey Education Details

Frequently Asked Questions about Rick Woolsey

What is Rick Woolsey's role at the current company?

Rick Woolsey's current role is Experienced Software Implementation and Customer Service Professional.

What is Rick Woolsey's email address?

Rick Woolsey's email address is rj****@****ast.net

What schools did Rick Woolsey attend?

Rick Woolsey attended Southern Utah University, Dixie State University.

What are some of Rick Woolsey's interests?

Rick Woolsey has interest in Boating, New Technology, Computers, Automotive, Wakeboarding.

What skills is Rick Woolsey known for?

Rick Woolsey has skills like Unix, Saas, Troubleshooting, Technical Support, Training, Tcp/ip, Crm, Salesforce.com, Software Installation, Customer Satisfaction, Management, Servers.

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