Holistic program and strategic management across multiple business units, industries, and cross-functional global teams. - Creation and use of methods and tools to define and deliver an end-to-end "holistic" Customer and Partner Experience- Strategy and management of Online Communities including key customer programs (trusted advisor, rewards, advocacy, etc.)- Customer and business-driven strategies, tightly integrated to business priorities and implementation efforts (Sales and Marketing - Define and create alternative business models that emphasize and leverage the linkage between Customer Advocacy, Marketing Automation, Social Media, key programs, and deliver on business impact (ROI)- Board member on Palo Alto Networks Fuel User Group community (2020 - present)- President of the Silicon Valley Social Media Business Council - SVESMC (2013 - 2016)- Web Domain Council leadership - member of ICANN (2010 - 2016)- Alignment and integration across key elements including Social Media, Product Marketing, Support, and Operations - New gTLD strategy and program leadership - Senior Executive relationship management within large Fortune 500 companies and customers - Effective communication, negotiation and influencing skills at all levels- Integration with existing process improvement efforts (Six Sigma, Lean Sigma, etc.).- Integrated Blog strategySpecialties: - Customer Experience Management and Design (customer data, customer experience design, deployment and measurement)- Customer Engagement models and methods.- Training and mentoring in Customer Experience Design, Engagement, and associated methods and tools- Strategy and Planning - Customer Experience Management and Design- Strategic management of online communities - New gTLDs- Blog Strategy - Customer Experience assessments
Listed skills include Cross Functional Team Leadership, Leadership, Customer Experience, Management, and 29 others.
