Rick Anderson, Cspo, Csm, Caf Email & Phone Number

Cottage Grove, Mn, Us

* Consultant to Renewal by Andersen (Division of Andersen Windows and Doors) on a custom ipad mobile application for configurable sales solutions - linked through Salesforce into ERP system for custom configured windows and doors* Product Owner responsibilities with previous Business Analyst and Scrummaster support* Agile mentor and agile facilitator of scrum and rapid application development processes

St. Louis, Mo, Us

* Consultant to Express Scripts (Division of Cigna) on SAAS based sales solutions* Product Owner responsibilities for all Salesforce instances at Express Scripts as well as Upside and Apttus Contract Lifecycle Management systems and RFPIO sales response* Introduced and implemented new Salesforce instances to cover their Specialty Healthcare and Retail Pharmacy sales teams

Austin, Texas, Us

* Director level leadership for more than 20+ on-going IT business systems initiatives and projects among corporate divisions including Workday re-implementation, IT solution delivery, IT infrastructure, software development and rollout, and documentation* Propelled the digital transformation of the business processes in sales, laboratory, health informatics and office applications.* Conceptualized and executed new business systems initiatives, mergers/acquisitions/joint-ventures, data integrations, and reporting* Provided leadership and executive project management for lab acquisition and joint-ventures* Setup and established the PMO - mentored and guided PMP qualified personnel by defining and delegating roles, responsibilities, assignments, standards, and methodology* Shaped and invested in the team by building a modernized and updated version of Project Management Institute’s best practices and project control processes* Established the technical writing group to support IT development and the PMO - implemented styles, standards, and modularity* Generated report writing and data analytics group to support reporting needs

Hicksville, New York, Us

Clinical Pathology Laboratories-Mid-Atlantic became part of its sister organization Sunrise Medical Laboratories - a division within Sonic Healthcare - an international medical diagnostics company.* Improved performance metrics to greater than 95% customer service response time in sub-10 second range on wait time. Reduced CSR agent time on phone duration by 50% to two minute standards. Developed CSR agent training programs to promote better teamwork and positive customer communications.* Implemented Sonic Healthcare's first big-data informatics product (called iMorpheus) with client to help physician catch and manage diabetic patients. Developed five stage implementation methodology and project management to be replicated for future implementations across all divisions.* Implemented hc1 CRM system within sales, client services, and lab - including integration with the backend LIS system for real time data from the lab to the sales team. hc1 is a SAAS based CRM (Customer Relationship Management) system designed for laboratories and hospitals - key to its functionality (vs. a salesforce.com) is the ability to link with the labs information systems.

Austin, Texas, Us

Managed the development of systems (people, process, and technology) as well as client services for a Mid-Atlantic regional laboratory (Piedmont Medical Labs/Clinical Pathology Labs).* Merged the client services team with a forward thinking process improvement team to form new department focused on providing enhanced laboratory services to clients.* Provided training and leadership to increase level of performance to meet raving fans standards.* Developed process improvement tools to enhance internal laboratory operations to improve service goals.* Provided leadership and direction to migrate laboratory outreach tools to new Atlas Labworks web based platform among entire client base.

Provided Mid-Atlantic regional laboratory (Piedmont Medical Labs/Clinical Pathology Labs) with business and systems analysis as well as project management for their complex enterprise systems managing patient laboratory results, billing, and physician integration.* Project managed and lead cross-functional team implementing Atlas Labworks, Atlas iOn, and Practice Fusion EMR integration extending enterprise system to physicians* Planned, developed, and project managed Microsoft SharePoint framework for laboratory’s process and policy knowledge base as a core to their laboratory certification.* Team player for implementation of new corporate laboratory information system (LIS) - a LIS is an enterprise system for laboratories.* Planned and developed Microsoft SharePoint framework for IT knowledge base.* Responsible for the laboratory’s IT infrastructure and systems re-accreditation with CAP (College of American Pathologists).* Analyzed, planned, and managed the project to enhance and secure the laboratory’s network architecture and usability of computerization.* Developed analysis and flowcharts for Allscripts/Eclypsis PowerLAB laboratory information system (LIS) generating enhanced usability through integration and process change.

Zingodia Systems was founded to provide small to medium sized businesses, non-profits and government units the opportunity to access great technology, intelligent process design, engaging education, and project management. Zingodia works with various strategic partners to provide enterprise information technology solutions.* migrated local HVAC company in Ashburn, VA from Microsoft Exchange server to Google Apps saving company more than 80% on their IT infrastructure costs while increasing their ability to access data and collaborate as a team.* migrated local lawn and landscape care company from outdated Exchange server and desktop systems to cloud based Google Apps utilizing industrial spec laptops for ease of utilization inside the office and out in the field (or garden).* migrated local plumbing company from independant email accounts to single domain solution utilizing Google Apps and Android phones to enhance employee communication and scheduling.

Leveraged management skills to coordinate and drive utilization of on-shore and off-shore resources. Developed and managed project plans for the engineering and implementation of custom software (E-ACER – Enterprise Analysis Comments Estimation Review) for the data capture and statistical analysis of commodity markets for the National Agricultural Statistics Service (NASS) agency of USDA. * Led weekly project management meetings to organize project efforts, set expectations, communicate project goals, and mitigate risk.* Provided classroom type education for application utilization.* Developed system and user manuals for the operation of E-ACER software including system flow charts depicting the various flows of information, display pages, data writes, and actions for the E-ACER software.* Provided team collaboration through Team Foundation Server and SharePoint site to host code, files, documents, team blogs, and issue tracking.

Us

Managed national implementation team which delivered education and implementation services for an integrated business system with ERP/CRM capabilities. Developed and documented implementation methodology to provide consistent and successful implementation delivery.* Revised delivery of implementation services into three phase approach for maximum service revenue and customer satisfaction. Implementation methodology on average delivers 25% more service revenue than original contract.* Developed tools to determine accurate forecast of consultant revenue and met or exceeded revenue targets each quarter.* Co-developed remote implementation methodology to provide professional services using off-shore consulting services from our India office in order to reduce cost of professional services to customer by 50%.* Streamlined the integration of ChangePoint PSA project management software for enhanced departmental communication, project tracking, and billing which resulted in closing a month within 24 hours for quicker invoicing and increased cash flow.

* Inside sales role selling integrated mini-ERP application* Successfully utilized solution selling techniques to meet or exceed monthly quota

North Sydney, New South Wales, Au

* Responsible for national sales, company growth, and the North American development of WinMan ERP/CRM software. * Recruited and developed an excellent work team of software developers, support personnel, and implementation representatives. * Developed White Papers on the integration of WinMan ERP and Lean Manufacturing techniques – including a piece published in Business Week. Presented Integrated Lean concepts to various Universities and public forums sponsored by such groups as APICS & AICPA.* Specified requirements for integration of real-time event messaging and workflow management modules into the WinMan ERP/CRM system.* Developed customer support model that increased overall customer satisfaction through implementation of weekly feedback, surveys of performance metrics, and enhanced internal reporting/communication.

North Sydney, New South Wales, Au

* Responsible for marketing and sales of WinMan ERP/CRM. * Designed marketing plans, literature, and press releases. Visited potential new buyers and demonstrated the WinMan ERP/CRM software to top management and implementation teams. Directed largest sale in company history. * Developed White Paper on utilization of WinMan ERP/CRM across the internet via Microsoft's Win2000 Server's Terminal Services. * Helped develop the first WinMan User Group Conference and provided several key presentations.

North Sydney, New South Wales, Au

* Responsible for implementation of WinMan ERP/CRM enterprise resource planning systems nationwide. Met with top level management and their implementation teams. * Educated users on all aspects of the software including purchasing, manufacturing, sales, and accounting. * Worked with information technology professionals in helping to improve their existing network and computer infrastructure prior to the implementation of the WinMan software. * Defined new user requirements through creation of program flowcharts and testing parameters. Responsible for testing, installation, training, and documentation of new programs. * Created custom reports and modified software code as necessary during customer implementation. Programmed a machinery maintenance module and integrated into WinMan ERP system. * Developed technical white paper on networking basics of ethernet vs. fast ethernet, hubs vs. switches, and how networks communicate.

* Responsible for computerization of the company. Installed Novell Netware 3.12 and Microsoft NT 3.51 server along with DOS, Windows 3.1x, Windows 95, and NT.* Helped develop building design for 50,000 square foot manufacturing facility. * Implemented complete windows based manufacturing management system (WinMan ERP) starting in November of 1994 (first all Windows based manufacturing resource planning system in United States).* Guest writer for a review article of WinMan software published in APICS magazine. * Installed and continuously upgraded CAD (AutoCAD v.12 – 14) system with ability to view/plot engineering drawings using third party viewer Slick! from all workstations. * Created complete documentation on the installation and use of all software and hardware. Supervised and educated employees in all aspects of computer hardware, computer software, and network design.

* Responsible for all purchasing and production control departments including stock room, shipping, and receiving. * Negotiated several major purchasing contracts and worked with engineering in order to reduce supplier base in electronics, hydraulics, gears, and motors. * Successfully outsourced electrical panel assembly and welding operations in order to increase main assembly capacity. * Supervised up to fourteen employees responsible for the procurement and management of inventory for machinery ranging from several hundred to several thousand components. * Held weekly classes on materials management theory using texts such as Goldratt’s “The Goal” and Maskell’s “Performance Measurements for World Class Manufacturing”.

* Member of team to implement MAPICS manufacturing requirements planning software. * Developed custom program using Lotus 123 Windows and its object programming language for production scheduling and tracking of the Toyota assembly line. * Used Kaizen techniques to re-design the current process and material flow. Incorporated just in time theory (elimination of waste) and scheduled daily production for Toyota in such a manner as to eliminate all overtime.

Houston, Texas, Us

* Implemented materials management systems on personal computers and Novell networks for hospitals.* Educated material and purchasing staff on Just In Time, Electronic Data Interchange, bar coding, and inventory control procedures.

Ms, Industrial Technology

Bs, Industrial Technology

Education record