- Inherited a B2B eCommerce project based on an in-house CMS that was 10 months in development with only 20% completion status- Conducted an overall assessment of the project status, resources and backlog- Revised the project roadmap, implemented agile practices, restructured work with the task management software (Bitrix24), facilitated unified communication channel for the team (Discord) - Communicated with stakeholders, streamlined approval process through interactive Figma presentations- Conducted user testing on the in-house CMS and drove completion of various new features- Managed to achieve 50% completion status within the first 4 months: the team is on track to complete current project within a desired timeframe

- Led eCommerce portal to the TOP-5 in its niche with the highest SQI (Yandex’s alternative to Google’s PageRank algorithm) across the competitors - Optimized operational strategies to tackle COVID-19 lockdown and logistics restrictions - Introduced Marketplace Business Model to the majority of company’s suppliers, which allowed the company to expand its product range

- Streamlined eCommerce portal’s customer experience and fulfillment department practices. As a result, amount of refunds decreased to 0,6%, customer conversion rate increased from 0,5% to 2% and shopping cart conversion rate increased from 17% to 50%- Implemented and supported an efficient customer feedback loop- Introduced onboarding procedures for Order Fulfillment Specialists

- Led company’s website transition to a full-blown eCommerce portal- Oversaw the project end-to-end from prototyping to final delivery and testing- Led the team of frontend and backend developers as well as 1C engineer

- Performed technical and on-site SEO audit, which resulted in 4 times increase in company’s website audience. - Oversaw contextual ads campaigns and integration with eCommerce marketplaces while monitoring ROI and optimizing CPA accordingly. - As a result, the company saw a threefold increase in monthly order volume as well as expanded website’s audience geography from intraregional to the whole country- Implemented SMM strategy and marketing support for promotional and partnership events

- Oversaw content transition from a catalog type website to an eCommerce website- Arranged new products addition to the website: from 4000 SKU up to 7500+ SKU- Implemented new sales funnels for products and services

- Provided technical support for multimedia auditoriums and conference rooms for the Faculty of philosophy and politology- Participated in various conference coordination - Trained faculty staff and personnel