Rick Palmer Email & Phone Number

West Linn, Or, Us

London, England, Gb

Mclean, Virginia, Us

• Drove aggressive growth with strategic global partners through solution selling and building innovative solutions including metaverse capabilities (AR / VR), machine learning and artificial intelligence.• Built numerous market-ready solutions, leading a cross-functional team including an offshore engineering team. Earned the Partner Solution Innovation award at the 2023 annual user conference.• Led a one year technical sales cycle resulting in the company’s first BPO deal with an elite tier global SI, paving the way for a streamlined sales channel and future growth including 3 diamond accounts and 50 pipeline opportunities.• Spoke at industry conferences on generative AI, workflow automation, and supply chain in the metaverse.

Mclean, Virginia, Us

Helping global system integrators understand the value of partnering with the leading low code software platform.

Chicago, Il, Us

• Managed a key healthcare client project team and rescued it from almost red, to green.• Led onsite design workshops and bi-weekly sprint demos.• Developed the company's first Information Security Policy.• Launched OfficeVibe to foster better employee engagement and loyalty.• Created an employee onboarding process to streamline new hire ramp up.• Met with the executive team bi-weekly to develop and execute strategic initiatives for the company.

Portland, Or, Us

• Grew the alliances and partner enablement program from the ground up.• Streamlined and modularized training programs and certified global SI partners.• Launched local partner support program in APAC region (China).• Developed rules of engagement models for partners and Salesforce.com reports/dashboards for tracking Partner Program Performance.

• Demonstrate Kibo’s B2C/B2B ecommerce, order management and mobile point of sale solutions to partners and customers, both on-site, remotely and at conferences and trade shows.• Provide sales-focused functional and technical answers to RFIs and RFPs.• Drive the technical solution and SOW to ensure all integration details and customizations are accurately scoped and successfully implemented.• Deliver technical training, enablement, and certification courses to customers and partners.

Petaluma, Ca, Us

• Built an SI Partner Enablement program from the ground up, including technical training and sales enablement.• Vetted technology solutions from prospective vendors.• Educated partners and internal employees on best practices for successful partnerships and deployments.• Designed and developed a PHP-MySQL partner portal website to facilitate collaboration between partners.

Portland, Or, Us

• Direct management of 3 teams and responsible for all Delivery operations and Support.• Increased department's ARR from 70% to 158% in first quarter by streamlining operations, improving processes, and motivating team members.• Hands on technical sales enablement including building mobile apps and website prototypes, and selling the solutions onsite to prospects.• Heavy focus on innovation, and bridging engineering and product features with marketing and sales initiatives.

Portland, Or, Us

• Works directly with customers to analyze and develop unique technical solutions, assess risk, and communicate expectations for deliverables.• Builds proof of concept prototypes that validate feasibility of custom requirements.• Provides integration guidance and consulting on a wide variety of platforms and technologies.• Coaches and mentors sales engineers and technical leads.• Develops and delivers technical training to customers, partners, and employees.• Works closely with Product Management, Engineering, Marketing, Sales, Support and Documentation to ensure the right solutions are developed and to drive product innovations.

Portland, Or, Us

• Responsible for all aspects of technical pre-sales engineering and solution architecture for web, and mobile iOS and Android deployments.• Worked closely with cross-functional teams including Product Management, Engineering and Professional Services to develop innovative product enhancements and customizations using Java, Javascript, Oauth/SSO, PHP, and REST web service APIs.• Trained and enabled global partners and digital agencies both onsite and online.• Managed post-sales technical integrations and deployments.• Ensured successful deployments of partner integrations and OEM solutions.

Portland, Or, Us

• Provided technical pre-sales engineering and architecture solutioning for 5 business development channel managers and directors. • Built and delivered highly technical developer training courses using REST web service APIs, Javascript, PHP, HTML/CSS, and Java. • Clear and concise communicator with ability to make technical concepts understandable to non-technical audiences.• Developed innovative product solutions for web and mobile iOS and Android deployments, and integrated with client platforms in PHP, Java, .NET, Python and Ruby.

• Onsite Apigee API vendor responsible for ongoing consulting and support for Nike’s production web and mobile iOS apps.• Designed and developed custom API gateway services and tuned for performance and scalability.• Collaborated with cross-functional Nike teams and contributed to Agile SCRUM and Kanban project planning meetings.• Built JMeter automation scripts for testing REST/Oauth web services APIs, and maven scripts for deploying API code to a 6-node production server environment.

Austin, Texas, Us

• Created Jive’s education program from the ground up, including instructor-led and self-paced online training courses for end-users, community managers, and developers. • Built a global team of 4 instructors and managed all aspects of the departmental operations, growing the P&L to a $1.2 million profit center. • Launched Jive’s corporate social Learning Management System for hosting self-paced training courses, including 5 major training program upgrades.• Responsible for all aspects of marketing, sales, product management and program management for instructor-led courses and courseware, training videos, and virtual development environments.• Assisted regularly with pre-sales calls and scoping, both for education services and in support of inside and field sales opportunities.

Austin, Texas, Us

• Implemented customization projects for large employee social intranets and customer facing social collaboration web sites.• Assisted with scoping and RFPs.• Performance tuning and high availability site analysis.• Excellent Java/J2EE development skills and architect-level expertise for building scalable enterprise systems, using UI and back end technologies and frameworks (Javascript, HTML/CSS, Struts, Spring, REST/SOAP web services, and SQL).

Lake Oswego, Or, Us

• Technical lead, architect and project manager roles for Portland-area companies including Freightliner, Fios, Medipay, Colonial Pacific Leasing and Jive Software.• Ability to quickly integrate with or lead an existing project team, ramp up on complex systems, and deliver immediate value.• Expert in Java/J2EE, .NET/ASPX, Visual Studio, Eclipse, SQL Server, MySQL, Javascript, CSS, XML, APIs and web services.

Portland, Or, Us

- Taught Java Web Programming using Eclipse, Tomcat, MySQL, Java/J2EE and Web Services (REST and SOAP).- Responsible for all courseware development and lab exercises.- Converted instructor-led course into an effective online course using Blackboard and WebCT learning management systems.

Portland, Or, Us

• Managed cross-discipline teams from Development, Quality Assurance, Software Configuration Management, Support, and Documentation departments. • Responsible for all aspects of project completion, including identifying and managing Cost, Schedule, and Performance within a multi-iteration project life cycle. • Led the project team and customer stake holders through detailed use case analysis, requirements gathering, system design, and implementation. • Strong planner and manager: finished complex dealer management system integration project two weeks ahead of schedule with zero overtime and very low bug count.• Expert in Java and XML web services, with ability to manage highly skilled technical teams and contribute as a hands-on developer.

• Technical lead and system architect for enterprise web applications. • Full system life cycle experience from ground up including requirements gathering, design, estimation, prototyping, implementation, testing, and QA.• Heavy use of Javascript, XML, Visual Basic, Visual Studio, SQL Server, ASP/HTML, SOAP/REST web services.

Washington, Dc, Us

• Project manager for cross-department and multi-agency effort to increase fish survival rates on Northwest river systems. Worked collaboratively with Bonneville Power Administration, National Marine Fisheries, and Indian Tribes for project plan negotiations.• Designed fish bypass channels for Columbia River dams, including software modeling of water surface profiles for open channels.• Developed department web site and built user-friendly mathematical software applications to replace FORTRAN-based engineering programs.