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Rick (Richard) Appugliese is listed as Chief Operating Officer at City Park USA, Inc, based in Mckinney, Texas, United States. AeroLeads shows a matched LinkedIn profile for Rick (Richard) Appugliese.
Rick (Richard) Appugliese previously worked as Global Service Delivery Transition Manager – North America at Nokia Siemens Networks and Service Business Management Excellence Manager at Nokia Siemens Networks. Rick (Richard) Appugliese holds M.A.Sc., Electrical Engineering (Biomedical Engineering) from University Of Toronto.
Blends extensive operations, project management and customer service leadership to deliver successful business outcomes while leveraging financial acumen and fact-based decision making to drive organizational efficiencies with a passion for quality, minimizing costs and maximizing margins.Areas of Expertise . Service Delivery . Transformation and Off-Shoring . People/Team Management . Project and Relationship Management . Process Analysis and Improvement . P&L ManagementMember of Southlake Focus Group (SFG), since 2021PMP Certified (Retired), since 2009
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Manage daily operations of the company, including IT, Project Management and Office Administration to drive quality and efficienciesCollaborate with CEO in setting and driving the vision, strategy, and hiring needs for land acquisition/development and residential/commercial constructionDevelop and implement strategies, procedures and business plans to.
Espoo, Southern Finland, FI
Led offshoring of North America Care/NPO/Deploy/SI services to low cost delivery centers in India and Portugal, increasing remote delivery share from ~21% in 2012 to ~59% in 2020 and realizing total savings for the period > 30MEuro, with peak savings of 11.9MEuro in 2019.
Espoo, Southern Finland, FI
Drove PMO performance excellence initiatives across North America Service Business Lines and Customer Operations teams to align Global and Region service delivery practices, yielding ~25% improvement in project related efficiencies.
Espoo, Southern Finland, FI
Developed and piloted a new process to facilitate introduction of new 3G Hardware and Software to Tier1 Wireless Operation networks that contributed towards securing a long term contract > 100 MEuro with Pilot customer.
Espoo, Southern Finland, FI
Streamlined Care Business organization of 40+, including 3rd Party services, Technical Support, Test Bed activities and Project Management functions, to achieve annual gross margins well above 40%.
CA
* Defined 6 Sigma metrics to assess effectiveness of engineering tools and documentation processes.
CA
Led team of 40 resources in streamlining knowledge transfer from design to multi-functional teams across five regions.
CA
Optimized new product introduction and support processes across a global organization of 300+ resources.
CA
Recognized with a "Drive for Quality" award for improving customer loyalty by 13% and technical response by 50%.
CA
Created a Customer Cost of Ownership tool, identifying short term savings of $150K and long term savings of $750K.
CA
Led a Global Technical Support organization of ~50 engineers, reducing WOH by 30% and resolution intervals by 7%.
CA
Developed a team of 40+ engineers from the ground up to pilot 1st North America CDMA network, managing Customer, Nortel and Qualcomm interfaces to yield a "First-Class 10/10" customer testimonial and network expansion worth ~$ 60M.
CA
* Managed 23 employees in developing and controlling product documentation for switching products.* Drove $350K of cost reductions through active participation in seven quality excellence initiatives.
CA
* Ensured quality of switching products against company standards prior to shipment, managed the introduction of major new products and formalized a new product introduction process.
Quick answers generated from the profile data available on this page.
Rick (Richard) Appugliese works for City Park USA, Inc.
Rick (Richard) Appugliese is listed as Chief Operating Officer at City Park USA, Inc.
Rick (Richard) Appugliese is based in Mckinney, Texas, United States while working with City Park USA, Inc.
Rick (Richard) Appugliese has worked for City Park Usa, Inc, Nokia Siemens Networks, and Nortel Networks.
You can use AeroLeads to view verified contact signals for Rick (Richard) Appugliese at City Park USA, Inc, including work email, phone, and LinkedIn data when available.
Rick (Richard) Appugliese holds M.A.Sc., Electrical Engineering (Biomedical Engineering) from University Of Toronto.
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