Rick (Richard) Appugliese Email & Phone Number

Manage daily operations of the company, including IT, Project Management and Office Administration to drive quality and efficienciesCollaborate with CEO in setting and driving the vision, strategy, and hiring needs for land acquisition/development and residential/commercial constructionDevelop and implement strategies, procedures and business plans to enhance company growthPartner with the CFO to drive favorable results with respect to asset management, sales, profitability, cash flow, systems, reporting and controlsWork with the executive team to set company performance goals, streamline processes and drive successful business outcomesHire top talent and motivate staff by cultivating and providing opportunities for growth within the organizationLeverage interpersonal skills to develop strong business relationships with land development firms, realtors and Municipal officials

Espoo, Southern Finland, Fi

Led offshoring of North America Care/NPO/Deploy/SI services to low cost delivery centers in India and Portugal, increasing remote delivery share from ~21% in 2012 to ~59% in 2020 and realizing total savings for the period > 30MEuro, with peak savings of 11.9MEuro in 2019.

Espoo, Southern Finland, Fi

Drove PMO performance excellence initiatives across North America Service Business Lines and Customer Operations teams to align Global and Region service delivery practices, yielding ~25% improvement in project related efficiencies.

Espoo, Southern Finland, Fi

Developed and piloted a new process to facilitate introduction of new 3G Hardware and Software to Tier1 Wireless Operation networks that contributed towards securing a long term contract > 100 MEuro with Pilot customer.

Espoo, Southern Finland, Fi

Streamlined Care Business organization of 40+, including 3rd Party services, Technical Support, Test Bed activities and Project Management functions, to achieve annual gross margins well above 40%.

Ca

* Defined 6 Sigma metrics to assess effectiveness of engineering tools and documentation processes.

Ca

Led team of 40 resources in streamlining knowledge transfer from design to multi-functional teams across five regions.

Ca

Optimized new product introduction and support processes across a global organization of 300+ resources.

Ca

Recognized with a "Drive for Quality" award for improving customer loyalty by 13% and technical response by 50%.

Ca

Created a Customer Cost of Ownership tool, identifying short term savings of $150K and long term savings of $750K.

Ca

Led a Global Technical Support organization of ~50 engineers, reducing WOH by 30% and resolution intervals by 7%.

Ca

Developed a team of 40+ engineers from the ground up to pilot 1st North America CDMA network, managing Customer, Nortel and Qualcomm interfaces to yield a "First-Class 10/10" customer testimonial and network expansion worth ~$ 60M.

Ca

* Managed 23 employees in developing and controlling product documentation for switching products.* Drove $350K of cost reductions through active participation in seven quality excellence initiatives.

Ca

* Ensured quality of switching products against company standards prior to shipment, managed the introduction of major new products and formalized a new product introduction process.

M.A.Sc., Electrical Engineering (Biomedical Engineering)

B.A.Sc., Engineering Science (Electrical Engineering)

Pmp Certification (Retired), Project Management