I'm your a pragmatic CRM-expert. I bring more than 10 years of experience within CRM-consulting services and project management of system implementations, digitalization, SaaS and CRM-automation.Coaching leaders and teams in change management is the behavioral link to realize the full value of new business solutions. I practice situational leadership, adapting your implementation to individuals and needs.Relevant assignment: Svenska Fönster AB, Mockfjärds Fönster AB, 2022 – 2023:Role: CRM specialist, advisor to management team, requirement specification - pre-study Assignment to perform a pre-study regarding CRM-solution and digitalization journey. Process- and needs analysis within leads, sales and customer service with case management. Specify system solution for increased sales and quality-assured services. Outcome: Basis for decision, requirement specification presented to management team, including calculated Business Case and general plan for implementation. Identified processes and digitalization needs specified to achieve raised business goals.

Kunduppdrag:Östbergs ventilation (Sverige + Norge) 2022​-Projektledare systemimplementation, CRM-konsult. -Ny CRM-lösning för Sverige och Norge, primärt för sälj. -Integrera befintligt ärendehanteringssystem för 360-kundbild.​2Secure Sverige AB (säkerhetstjänster) 2021-2022​-Affärskonsult, CRM-specialist. Applikationsspecialist. -Omarbetad struktur för CRM-data, systemroller och behörigheter. -Hantera hög skyddsnivå. ​​Holistic Sverige AB (hälsa, kosttillskott) 2021​-Projektledare, systemimplementation. -Implementerat kundservicesystem med kvalitetssäkrade ärendeprocesser.​World Childhood Foundation (stiftelse) 2021​-Utökad digitaliseringsmodell för datadriven försäljning.Project Management:- Project definition (need analyis, risk analysis, scope specification and agreement)- Project planning- CRM-system implementation- Saas implementation and migration- Change Management and Solution training- Meeting management and facilitating of workshops and decision dialogue- Communication skills (English, Swedish)- Structured work and follow-up- Up-sellingCRM-Consulting:- Business Analysis (Workshop of Sales, Marketing Communication, Customer Relations, Customer Service)- Process Management- Solution Specification (of Configuration, Import, Merge, System Integration, Script)- Solution Configuration (CRM-system)- Change Management (Onboarding, User Adoption, Solution Management)- CRM Training and Business Logic- Customer Success Management- System applied GDPR

Our CRM Solutions help our customers to "Find, Catch and Keep"​ their customers. But sometimes it takes an expert to sort out the obvious, and then we offer our Consulting Services. Honest and making the complexity as simple as possible.Consulting Services, Department Manager:- Facilitator and problem solver- Country Management team / Executive committee- National Service Responsible (NSR)- Staff management of 10 senior employees (3 Project Managers/CRM-Consultants, 4 Tech-Consultants/Solution Developers, 2 Solution Architects/PreSale, 1 National Product Responsible)Servicing SuperOffice customers with CRM-consulting:- CRM-solution consulting- Tech consulting- Implementation project management- Presale / Solution architecture- CRM-services and CRM-product dialogue with customers - "to scale it right” - with actual needs

CRM-Business Consulting and System Implementation ManagementNational Service Responsible, 2012-2016:- Swedish representative in a group of 7 country subsidiaries that meet quarterly to maintain and develop implementation processes "SuperOffice Implementation Method" (SIM) and exchange Consulting Service experience and best practices between the country subsidiaries. - The NSR role also includes Internal training in the art and processes of implementation project practices.

Key Account Management, Agreement Sales- Solution selling- New sales and up-sales- Contract negotiation- Agreement delivery + Services follow-up (of SLA)- Relationship buildingProject Management & Sales- Solution selling - Requirement specification (agreement)- Project planning- Communication skills (Swedish, English)- Structured work and follow-up- Delivery and Event execution

Guest Services, Department Manager:- Staff management and choaching of 38 guest service employees- Responsible of Guest Service at 19 ski-lifts. Top in guest satisfaction every week - measured every week between company departments- Service Delivery and Quality Management- Unit planning, staffing and shedulling- Unit staffing budget- Problem solver

Affärsutvecklare, CRM, strukturera kundresan

Process Analysis, Change Management, Agreement and Billing-system implementation