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Working as a product manager I have had opportunity to recognize customer needs and design systems/software/data insights that can effectively organize user experiences and workflows to meet their needs. In my current role at Outreach I am responsible for the reporting and analytical experiences within the platform. This area of the product empowers users to effectively measure inputs and outputs in order to drive action and revenue opportunities for their organization. At Intuit I managed teams to create a centralized reporting platform to be leveraged by thousands of users across the globe. This allowed me to dive deeper into data as a product offering and understanding how to manage metrics across complicated ecosystems with a wide variety of user needs. Clear Capital enabled me to gain experience in building customer facing data products through both automated means and managed vendor networks. In addition, I spent several years as an operational manager/director managing data quality and support. Within this workload my department interfaced, managed and communicated with a vendor network of 30,000+ individuals across multiple product lines.
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Program ManagerPeachjar Jul 2023 - PresentUs -
Principal Product Manager, Data & AnalyticsOutreach Dec 2021 - Jun 2023Seattle, Washington, UsWorking as the product leader of the reporting and analytics solutions within the platform. This has been focused on initially launching net new reporting solutions with 25,000 weekly users. In addition, I have driven the migration of the reporting platform onto new front end user interface and back end data pipeline in order to build out a more robust and scalable set of insights for end users. -
Group Manager - Customer Success ReportingIntuit Aug 2020 - Aug 2021Mountain View, California, UsWorked across Intuit customer success organization to deliver critical insights and key performance metrics for the business. Interfaced with end users and internal technical teams to drive and execute the data and reporting roadmap. -
Senior Manager - Customer Success ReportingIntuit Dec 2017 - Aug 2020Mountain View, California, UsDrove the roadmap and strategy for leveraging existing data sets to build reporting and data visualization solutions. Identified data sets and aggregations that are missing or require enhancements in order to provide high performance data delivery mechanisms that meet end user expectations. Empowered our customer care business with data insights that drive maximum customer value and help minimize cost. -
Staff Business AnalystIntuit Apr 2015 - Dec 2017Mountain View, California, UsAs a Staff Business Analysts I was focused on ensuring that our resourcing is appropriately allocated across our team in order to deliver reporting solutions to the business. This also included helping to manage the roadmap and ensuring alignment with our other partners across Intuit Customer Care analytics. In addition, I was able to build out Agile development best practices within the analytical org in order to decrease bugs and increase overall development velocity. -
Director Of Product Management, Saas And Data Product OfferingsClear Capital Feb 2014 - Apr 2015Reno, Nevada, UsWorked with the President of our organization to create data and software solutions that drive efficiency and risk mitigation for our customers. In this space I helped to drive feature sets and requirements for SaaS platform offerings that can provide high system availability and large transaction volume capacity. This resulted in the initial release of the ClearCollateral valuation platform that centralized several data products into a single solution for real estate risk mitigation. -
Director Of Product Management, Broker ProductsClear Capital Oct 2012 - Feb 2014Reno, Nevada, UsUtilized customer feedback and market research to work with tech in order to create new and innovative product solutions for the real estate valuation industry. This position gave me increased exposure to program management and finding creative ways to meet customer needs. -
Director, Quality AssuranceClear Capital Jun 2010 - Sep 2012Reno, Nevada, UsWorked with VP of Operations and Quality Assurance Manager to guide a group of six team leads and fifty individual team members. The department was responsible for the quality control and processing of a variety of real estate property valuation products. This position included a wide variety of responsibilities including: staffing, volume planning, training, process development/improvement, industry compliance, and measuring, defining and analyzing quality metrics across customers, team members and products. -
Manager, Quality AssuranceClear Capital Jun 2006 - Jun 2010Reno, Nevada, UsManaged a group of six team leads and fifty individual team members. Interfaced with other Quality Assurance teams in an effort to streamline process across the organization and outperform competition in customer scorecarding metrics. Created and evaluated process by reporting metrics against internal and external service level agreements.
Rickard Nilsson, Mba Skills
Rickard Nilsson, Mba Education Details
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University Of Nevada, RenoFinance -
University Of Nevada, RenoEconomics
Frequently Asked Questions about Rickard Nilsson, Mba
What company does Rickard Nilsson, Mba work for?
Rickard Nilsson, Mba works for Peachjar
What is Rickard Nilsson, Mba's role at the current company?
Rickard Nilsson, Mba's current role is Program Manager.
What is Rickard Nilsson, Mba's email address?
Rickard Nilsson, Mba's email address is ri****@****uit.com
What is Rickard Nilsson, Mba's direct phone number?
Rickard Nilsson, Mba's direct phone number is (530) 550*****
What schools did Rickard Nilsson, Mba attend?
Rickard Nilsson, Mba attended University Of Nevada, Reno, University Of Nevada, Reno.
What are some of Rickard Nilsson, Mba's interests?
Rickard Nilsson, Mba has interest in Leadership, Guitar, Application Development, Investing, Real Estate, Agile Methodologies, Training, Piano, Dogs.
What skills is Rickard Nilsson, Mba known for?
Rickard Nilsson, Mba has skills like Product Management, Project Management, Residential Real Estate Valuation, Commercial Real Estate Valuation, Team Leadership, Customer Relations, Customer Focus, Customer Service, Customer Satisfaction, Training And Development, Process Improvement, Process Development.
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