Richard Ashley Email & Phone Number

American Fork, Utah

Provide technical support for Novarad Healthcare IT and Imaging customers.Perform remote administration of PACS servers and diagnostic workstations.Ensure high availability of servers – perform upgrades, failovers, and log analysis.Ensure the integrity of customer data using RAID, local backups, and cloud archives.Working with IIS, SSL, DNS, Active Directory, Microsoft SQL, and PostgreSQL.Troubleshoot issues with DICOM imagery and HL7 data transfer.Maintain HIPAA compliance in the workplace at all times.

Greater Salt Lake City Area

Provide Tier 1 technical support for Good Technology servers and applications.Respond to inbound telephone calls, online support tickets, and customer emails.Participate in conference calls and Webex meetings with IT professionals.Prioritize tasks and work with customers until issues are resolved or escalated.Good for Enterprise server software and mobile apps.Good Dynamics server software, mobile apps and third-party apps.Working with Exchange Server, Domino, SQL Server, Lync, Android and iOS.

Merritt Island, Florida

On-call IT consulting throughout Brevard County.Website design, setup and hosting.On-site computer technical support.Provided support for desktops, servers and network peripherals.Provided instruction and tutoring on computer and software usage.

Rockledge, Florida

Provided IT management and consulting for business clients throughout Central Florida.Provided on-site and remote 24/7 technical support.Setup SonicWall firewalls, Dell computers, servers and managed switches.Responded to technical support tickets using an online ticketing system. Responded to customer support calls and provided remote desktop support.

Rockledge, Florida

Configured, maintained and upgraded the internal network.Purchased, built and repaired computers for employees and customers.Remotely supported branch offices.Designed and maintained the company websites.Windows 2000, 2003, 2008 domain controllersExchange 2000, 2007 Servers Windows 2000, 2003 Web ServersMicrosoft SQL Server 2000, 2005Windows XP and Vista workstations, and network printers.Network hardware, Watchguard firewall and IP phone system.