Rick Barrett Email & Phone Number

United Kingdom

Manchester, United Kingdom

Responsible for finding significant airfare savings for clients adaptable across 16 different countries simultaneously achieved by using extensive fare pricing knowledge, attention to detail and analytical skills. • Completed extensive data analysis of airline fare rules, enabling upgrades in cabin classes while reducing ticket prices and costs accordingly to ensure customer satisfaction. • Delivered training and tuition of additional staff as the team grew from 2 to 5 experts leading to maximised team productivity. • Drafted and delivered power point presentations to management and at the annual conference covering website upgrades, system and process improvements. • Processed ticketing refunds across two Global Data Systems:- Amadeus and Sabre recouping revenue for the company already refunded to clients during Covid pandemic. • During the Covid Pandemic, as a data research expert, ensured 100% accuracy in transferring vital travelling information from the airline website to an internal database, thereby ensuring the client followed the correct procedures in uncertain times.

Manchester, United Kingdom

Achieved The Customer Service Employee of the Year award 2008 Led and coached new and existing staff by mentoring them on booking commission based fares which maximised company profits and got the client a better deal. Lead consultant on multi-million pound accounts, attending productivity meetings and acted as the link between the client and the team leader maintaining excellent customer service. Identified implemented and developed new accounts and processes alongside account managers. Acted as a relationship manager listening to and resolving client complaints where necessary and helping to develop new and repeat business.Nominated ‘go to’ person. Assisted team leaders with duties such as rotas, training new staff, helping colleagues with queries, sharing information and updates with the team.Networking with major airlines to negotiate better specialist airfare rates to reduce client company expenditure. Increased company profit and reduced customer costs by switching the selling to cheaper commission based airfares fares, rather than standard ones.Built bespoke multi sector travel Itineraries including all the arrangements for flights hotels, car hire and transfers.Worked both individually and within the team in a target driven environment

Manchester, United Kingdom

Working in the internal telephone booking centre providing sound knowledge of UK rail and Eurostar information to HRG branches across the country and issuing tickets accordingly.

Manchester, United Kingdom

Listening to clients needs and recognising what they want to develop bespoke custom-built travel itineraries that exceed expectations while still fitting into clients budgets based on Europe, Australia and the Far East.

Working to deadlines with time constraints in a pressure environment ensuring all airline tickets were issued correctly as per IATA regulations and despatched to clients on time.Top selling flight consultant two years running exceeding set targets on a regular basis.

Manchester, United Kingdom

Increased business through leveraging excellent customer service and sales negotiation skills to upsell products and won various internal awards for top sales and customer service in Thomas Cook's first Manchester based telephone customer contact centre.

Manchester, United Kingdom

Coordinated transportation, accommodations, and itineraries for domestic and international trips for clients based on client’s needs, budgets, and expectations.