Ict Service Delivery Manager
Current
Nov 2024 - Present
AeroLeads people directory · profile
Rick Basten Email & Phone Number
ICT Service Delivery Manager
at
CPL - Choice, Passion, Life
1 work email found
@rapidcircle.com
3 phones found area 173
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
ICT Service Delivery Manager
Location
Brisbane, Queensland, Australia
Company size
Who is Rick Basten? Overview
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Quick answer
Rick Basten is listed as ICT Service Delivery Manager at CPL - Choice, Passion, Life, a with 677 employees, based in Brisbane, Queensland, Australia. AeroLeads shows a work email signal at rapidcircle.com, phone signal with area code 173, and a matched LinkedIn profile for Rick Basten.
Rick Basten previously worked as Service Delivery Lead at Rapid Circle and Service Desk Team Lead at First Focus It. Rick Basten holds Master, Urban & Cultural Geography from Radboud Universiteit Nijmegen.
Company email context
Email format at CPL - Choice, Passion, Life
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{first}.{last}@rapidcircle.com
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AeroLeads found 1 current-domain work email signal for Rick Basten. Compare company email patterns before reaching out.
Profile bio
About Rick Basten
I am a passionate leader with over 10 years of international experience in customer service, team management, and operational excellence. Skilled at delivering high-quality client experiences and optimizing service delivery processes.
Listed skills include Dutch, English, Government, Local Government, and 15 others.
Current workplace
Rick Basten's current company
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Cpl - Choice, Passion, Life
7 roles
Rick Basten work experience
A career timeline built from the work history available for this profile.
Service Delivery Lead
Core Responsibilities & Achievements:*Leadership: Led Microsoft Cloud support team (10 direct reports) looking after 40+ clients. Team based in Sydney, Melbourne, Brisbane and Pune (India).*Customer Service: Achieved consistent high level of CSAT (>99%) and Managed Services client retention (>95%) over a two year period.*ITSM: Designed and implemented service delivery frameworks aligned with ITIL best practices whichincreased team productivity levels.*Team Building: Fostered a culture of inclusivity and collaboration, achieving the highest employeesatisfaction and eNPS scores across the business.*Mentorship: Developed tailored L&D plans in line with Microsoft certifications enhancing team skills and driving continuous improvement.*Strategic Planning: Participated in annual and quarterly planning sessions, providing insights onresource allocation, budget, and operational capacity.*ITIL: Created and implemented operational processes around Major Incident, Problem & ChangeManagement, including Post Incident Reporting.*Resource Management: Coordinated team resourcing in collaboration with technology leads balancing BAU requirements and project needs.
May 2022 - Sep 2024
Service Desk Team Lead
Core Responsibilities & Achievements:*Leadership: Led dedicated support team for QLD based enterprise level client (4000 seats) in the AgedCare, Community Care, and Hospital industry.*Customer Service: Maintained consistent high level of CSAT (> 95%) for over 5 years. Hosted weekly service delivery meetings with client.*ITIL: Responsible for Major Incident Management & Post Incident Reporting. Provided after hours (on call) support for business critical incidents.*Resource Management: In charge of team rostering and onsite deployments balancing BAU requirements and client needs.*ITSM: Designed and implemented service delivery frameworks aligned with ITIL best practices whichincreased team productivity levels.*Mentorship: Developed tailored L&D plans, cross-skilled team reducing single points of failure and driving continuous improvement.
Aug 2016 - May 2022
Multilingual It Analyst
Core Responsibilities & Achievements:*Customer Service: Provided technical support to ~ 2000 BMS sales representatives in the Dutch, German, and English languages.*ITSM: In charge of team ticket quality assurance and creation of new support documentation whichimproved overall service delivery levels.
Feb 2015 - Jun 2016
Apple Customer Service Coach
Core Responsibilities & Achievements:*Mentorship: Coached ~ 30 English, Dutch and Scandinavian customer service agents in deliveringexceptional service to Apple Online Store customers.*Customer Service: Chaired weekly calibration sessions with Apple’s European headquarters toachieve consistently high service quality levels.
Aug 2013 - Jan 2015
Assistant Brand Manager
Marketing Zaanstreek
Feb 2013 - Jun 2013
Master Thesis Research Internship
Feb 2011 - Jul 2011
Team & coworkers
Colleagues at CPL - Choice, Passion, Life
Other employees you can reach at cpl.org.au. View company contacts for 677 employees →
DC
David Cai
Colleague at Cpl - Choice, Passion, LifeBrisbane, Queensland, Australia
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RI
Ree Ireland
Colleague at Cpl - Choice, Passion, LifeRockhampton, Queensland, Australia
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MR
Michelle Rossiter
Colleague at Cpl - Choice, Passion, LifeGreater Brisbane Area, Australia
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MD
Madz Davis
Colleague at Cpl - Choice, Passion, LifeQueensland, Australia
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FS
Flora Stohr
Colleague at Cpl - Choice, Passion, LifeGaven, Queensland, Australia
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VO
Val Oliver
Colleague at Cpl - Choice, Passion, LifeGreater Brisbane Area, Australia
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GB
Gary Brooker
Colleague at Cpl - Choice, Passion, LifeHolmview, Queensland, Australia
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SE
Skye English
Colleague at Cpl - Choice, Passion, LifeGreater Brisbane Area, Australia
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SS
Stephanie Sutton
Colleague at Cpl - Choice, Passion, LifeCaboolture South, Queensland, Australia
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JC
Josie Craig
Colleague at Cpl - Choice, Passion, LifeAustralia
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David Cai
Colleague at Cpl - Choice, Passion, LifeBrisbane, Queensland, Australia
View →
RI
Ree Ireland
Colleague at Cpl - Choice, Passion, LifeRockhampton, Queensland, Australia
View →
MR
Michelle Rossiter
Colleague at Cpl - Choice, Passion, LifeGreater Brisbane Area, Australia
View →
MD
Madz Davis
Colleague at Cpl - Choice, Passion, LifeQueensland, Australia
View →
FS
Flora Stohr
Colleague at Cpl - Choice, Passion, LifeGaven, Queensland, Australia
View →
VO
Val Oliver
Colleague at Cpl - Choice, Passion, LifeGreater Brisbane Area, Australia
View →
GB
Gary Brooker
Colleague at Cpl - Choice, Passion, LifeHolmview, Queensland, Australia
View →
SE
Skye English
Colleague at Cpl - Choice, Passion, LifeGreater Brisbane Area, Australia
View →
SS
Stephanie Sutton
Colleague at Cpl - Choice, Passion, LifeCaboolture South, Queensland, Australia
View →
JC
Josie Craig
Colleague at Cpl - Choice, Passion, LifeAustralia
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4 education records
Rick Basten education
Master, Urban & Cultural Geography
Pre-Master, Human Geography
Bachelor, Management & Tourism
Atheneum, Economie & Maatschappij
Blariacum College
FAQ
Frequently asked questions about Rick Basten
Quick answers generated from the profile data available on this page.
What company does Rick Basten work for?
Rick Basten works for CPL - Choice, Passion, Life.
What is Rick Basten's role at CPL - Choice, Passion, Life?
Rick Basten is listed as ICT Service Delivery Manager at CPL - Choice, Passion, Life.
What is Rick Basten's email address?
AeroLeads has found 1 work email signal at @rapidcircle.com for Rick Basten at CPL - Choice, Passion, Life.
What is Rick Basten's phone number?
AeroLeads has found 3 phone signal(s) with area code 173 for Rick Basten at CPL - Choice, Passion, Life.
Where is Rick Basten based?
Rick Basten is based in Brisbane, Queensland, Australia while working with CPL - Choice, Passion, Life.
What companies has Rick Basten worked for?
Rick Basten has worked for Cpl - Choice, Passion, Life, Rapid Circle, First Focus It, Bristol-Myers Squibb, and Concentrix.
Who are Rick Basten's colleagues at CPL - Choice, Passion, Life?
Rick Basten's colleagues at CPL - Choice, Passion, Life include David Cai, Ree Ireland, Michelle Rossiter, Madz Davis, and Flora Stohr.
How can I contact Rick Basten?
You can use AeroLeads to view verified contact signals for Rick Basten at CPL - Choice, Passion, Life, including work email, phone, and LinkedIn data when available.
What schools did Rick Basten attend?
Rick Basten holds Master, Urban & Cultural Geography from Radboud Universiteit Nijmegen.
What skills is Rick Basten known for?
Rick Basten is listed with skills including Dutch, English, Government, Local Government, Policy, Coaching, German, and Urban Planning.
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