Richard (Rick) Bertoncin Email & Phone Number

Customer-focused Information Technology and Services Professional with 25 years experience providing pre and post sales support for the computer software, hardware and service industries. Expert at working with sales, and account executives to understand the business case, create customer satisfaction, capture revenue and close business opportunities.Presales EngineerI have worked with customers to solve both business and technical challenges within a diverse number of industries and business environments. I have successfully sold to small, midsize and Fortune 500 executives by focusing on business value and technical merits. I’m a highly-motivated and results-oriented individual with a wide range of technology expertise.Enterprise Technical ArchitectI have been responsible for developing and implementing ITIL based enterprise solutions on Microsoft, Novell, and Linux platforms, the largest have spanned multiple continents, and included ~165,000 end users, ~1,500 Servers, ~350 locations.Security EngineerI develop and implementation security policy, standards, guidelines, and procedures, internally and for IT managed services. I also continually improve security systems and techniques through information security audits, and risk assessments, and perform security awareness training for end users and IT staff.Specialties: • Enterprise infrastructure• Security assessments• Security strategy• Policy and procedure development• Disaster recovery planning• Contingency plans and strategies• Data center management• Storage management• Virtualization• Availability/Performance Management• Wireless Infrastructure & Security• Endpoint Security• SaaS (Availability & Performance Monitoring) • SaaS (Identity & Access Management)• Risk & gap analysis• Security awareness training

Listed skills include Disaster Recovery, Security, Virtualization, Itil, and 30 others.