Rick Birdsey Email and Phone Number
Technology Executive | Digital & Technology Transformation | Retail Omnichannel | Strategic Thought Leader | Management Consultant | Customer Focused at
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HARLO GROUP LLC
Rick Birdsey's Location
Seattle, Washington, United States, United States
Rick Birdsey's Contact Details
Rick Birdsey work email
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Rick Birdsey personal email
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About Rick Birdsey
Accomplished technology executive with extensive leadership experience. Specializes in leading large-scale technology and business transformation initiatives. Collaborates with business partners to evolve technology capabilities that drive operational efficiencies and overall business growth. Ardent advocate for elevating the customer experience through innovation and technology enablement. Proven record for delivering challenging enterprise initiatives including: Retail Point of Sale, Order Management, Ecommerce, Business Intelligence & Analytic solutions, Clienteling, Direct Selling, and BSS/OSS initiatives. A servant leader focused on building strong organizations and relationships with business partners.
Rick Birdsey's Current Company Details
Harlo Group Llc
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Technology Executive | Digital & Technology Transformation | Retail Omnichannel | Strategic Thought Leader | Management Consultant | Customer Focused
Rick Birdsey Work Experience Details
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Managing Partner | Management ConsultingHarlo Group Llc Oct 2006 - PresentGreater Seattle Area
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Vice President Information TechnologyKendra Scott Jul 2020 - Nov 2021Austin, Texas, United StatesResponsible for technology strategy, delivery, and support of Kendra Scott’s enterprise technology platforms supporting Retail, Ecommerce, Supply Chain, Wholesale, Direct Selling, HR, and Finance ERP solutions. -
Executive Management Consultant To The CioKendra Scott Dec 2018 - Jul 2020Austin, Texas AreaResponsible for evolving PMO, Business Intelligence, and Retail Operations capabilities; as well as planning and delivery of the enterprise roadmap.
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Program Manager - Service AssuranceGci General Communication, Inc. May 2017 - Jul 2020Leading enterprise-wide Service Assurance initiative aimed at enhancing customer experience by improving service availability and performance. Current program phase is focused on implementing the Assure1 solution to bring end-to-end visibility and controls across a growing complex network. Key capabilities being deployed:- Fault & Performance Management- Topology Mapping & Visualization - Service Management- Consolidation & Management of legacy tools -
Program Manager - NetcrackerGci General Communication, Inc. Apr 2015 - Aug 2018Provided program leadership for major BSS/OSS implementation. This role involved managing the integration of all customer service provisioning systems to GCI’s newly deployed Netcracker solution. Integrated and deployed the following solutions: - Customer Provisioning supporting Wireless Voice & Data, Wireline, and Internet services- NumeriTrack supporting number inventory management- Neustar’s ESR and SOA solutions supporting automated Carrier Portability- Enterprise Address Management solution supporting address standardization- Pitney Bowes Location Based Services engine supporting the availability of GCI product and services to a customer’s location
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Program Manager - Finance OperationsAmazon Jan 2014 - Sep 2014Greater Seattle AreaLed globally distributed PMO team chartered with delivering financial operations in support of Amazon’s new business and international expansion initiatives. -
Management ConsultantMicrosoft Oct 2013 - Dec 2013Provided PMO leadership for Microsoft's Global CSS & Operations groups to build a future state customer support model for their CRM Online business. Initiative focused on delivering an optimal customer support experience, reducing process inefficiencies, and enhancing tiered support structure. -
Consultant - Project Manager Metropcs IntegrationT-Mobile Jan 2013 - Jul 2013Provided PMO leadership for the T-Mobile acquisition of MetroPCS. Specifically supporting change management functions for Customer & Dealer Experience across training, communications, and launch readiness. -
Business ConsultantSyniverse Technologies Oct 2012 - Dec 2012CanadaPerformed an operational assessment for a Canadian carrier's Roaming business. Working across multiple functional groups (Carrier Relations, Network, Finance and IT teams), to facilitate the discovery process aimed at identifying opportunities for improved operational efficiencies. Provided both tactical and strategic recommendations across the roaming implementation and operational lifecycle: IREG, TADIG, Reporting, RAP, NRTRDE, and Fraud Management. -
Project & Incident ManagerCycle30 Mar 2010 - Jun 2012Served as interim manager for the Services Management Tier II Support team. Successfully managed incident response for all systems/processes in the operations stream: Order management, Billing/Invoicing, AR and Payment Processing, Usage Processing, Reporting, and EOM financial processes.Managed back office development for flow-through provisioning, product catalogue, and billing required to support a multi-million dollar investment in providing Wi-Fi access to both urban and rural Alaska markets.
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Consultant - Roaming & Revenue AssuranceGci - General Communication Inc. Oct 2007 - Mar 2010Led the successful launch of a new roaming business for GCI. Managed the vendor selection process to identify a roaming clearing house partner. Developed new enterprise business processes to support new roaming line of business. Successfully launched over 20 Domestic Partner agreements, and 400 International Partners via a roaming hub solution. Evaluated revenue assurance practices across the Carrier Access & Billing organization for GCI. Identified key process deficiencies resulting in revenue loss. Created and implemented a revenue assurance plan consisting of enhanced business processes, and revenue auditing & reporting.
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Consultant - M&A Project ManagerAt&T Sep 2005 - Aug 2007Managed acquisition activities supporting the Cingular and AT&T Wireless merger. Successfully migrated 21 million customers across 7 integrated projects spanning 14 months. This role included migration of high valued customer data, financials, billing, and system retirement. -
Consultant - Image Copyright Project MangerGetty Images Jun 2005 - Aug 2005Managed new business initiative focused on Internet Infringement of Rights for images licensed through Getty Images. Initial revenue recovery opportunity was estimated at over $5M annually. Project would include integration to new suite of image-recognition technology from PicScout. -
Consultant - Data Migration Project ManagerAutodesk Inc. Jan 2005 - May 2005Managed complex data migration project into Siebel 7.7 Web-based CRM package for Autodesk, Inc. This was a complex integration of Siebel 7.7 that would allow Autodesk to consolidate and retire multiple legacy applications. -
Consultant - Quality Assurance Project ManagerCingular May 2004 - Dec 2004Managed integrated testing team with responsibilities of ensuring a “Common Service Experience” for AT&T Wireless and Cingular Wireless subscribers on Day 1 of company merger. -
Data Services & Migration ManagerAt&T Mobility May 1999 - Apr 2004Designed and implemented a Data Services organization at AT&T Wireless to address the growing need, complexity, and integrity of critical customer data. Proposed and managed implementation of multiple data solutions for AT&T Wireless. Created customer reference data support model across test, development, and production environments. Implemented operational data store to address the growing need for customer data reporting, root cause analysis, and ultimately promoted the removal of sustainment/troubleshooting resources off critical production systems and onto off-line data marts.
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Project Manager/AnalystWestern Wireless Aug 1996 - May 1999Managed TRIS customer billing system upgrades for Western Wireless.
Rick Birdsey Skills
Integration
Business Process
Crm
Program Management
Vendor Management
Project Management
Strategy
Project Portfolio Management
Sdlc
Business Process Improvement
Telecommunications
Pmo
Requirements Analysis
Wireless
Business Analysis
Change Management
Software Project Management
Leadership
Incident Management
Management Consulting
Management
Project Delivery
Business Intelligence
Product Management
Process Improvement
Business Strategy
Cross Functional Team Leadership
Quality Assurance
Billing Systems
It Strategy
Requirements Gathering
Mergers
Gsm
Revenue Assurance
Frequently Asked Questions about Rick Birdsey
What company does Rick Birdsey work for?
Rick Birdsey works for Harlo Group Llc
What is Rick Birdsey's role at the current company?
Rick Birdsey's current role is Technology Executive | Digital & Technology Transformation | Retail Omnichannel | Strategic Thought Leader | Management Consultant | Customer Focused.
What is Rick Birdsey's email address?
Rick Birdsey's email address is rb****@****gns.com
What skills is Rick Birdsey known for?
Rick Birdsey has skills like Integration, Business Process, Crm, Program Management, Vendor Management, Project Management, Strategy, Project Portfolio Management, Sdlc, Business Process Improvement, Telecommunications, Pmo.
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