Rick Blain Email & Phone Number

Tempe Arizona

Tempe, Az

Support more than 5000 local and remote users and their computers.- Created automated processes, reducing response time and team workload. - Developed peer training program for technicians.- Manage hardware and software management systems and servers on the Symantec Management Platform.- Manage remote desktop software and server, Bomgar.- Create and maintain images for all desktop and laptop systems and virtual machines.- Manage permissions in Active Directory and file servers.- Troubleshoot and resolve software issues.- Create reports for various systems. - Lead patching for desktop and virtual machine systems.

Phoenix, Arizona Area

Performed network service for diverse clients for IT service management company CompuCom.- Performed network administration for Green Tree Servicing.- Installed servers for Wells Fargo in the Tempe, Arizona, data center.- Provided server support for Vanguard, Bank One and Chase Bank. - PC and printer support for UPS, American Express, First Citizens Bank, PetSmart and Starbucks.

Phoenix, Arizona Area

Repaired laser printers and computer systems for a variety of small businesses.- Assisted company in becoming an HP partner.- Conducted warranty work and serviced HP computers and printers.

Greater Los Angeles Area

Led 5-person team setting up computer systems and networks for Kohl's department stores.- Collaborated to create Global Services Solutions policy changes, resulting in improved returning customer ratio. - Developed and performed Ross department store network upgrades, installing new Cisco routers in 12+ stores. - Installed wireless networks for small businesses and homes, ranging from 2-20 nodes.- Trained customers on various computer functions.- Provided system support.

Greater Detroit Area

Led server installation and support for Daimler Chrysler World Headquarters and General Motors.- Installed more than 300 servers in 2 years.- Provided 24-hour on-call support. - Led Y2K survey and desktop system upgrades at Providence Hospital. Led a team of 6 technicians in locating and replacing more than 200 workstations that were not Y2K-compliant.- Upgraded computer systems for AT&T sales force across Northwest region. Traveled 2-3 times per week, replacing laptop systems and upgrading software for 20+ users per day.- Provided enterprise support for TRW's Airbag Division Headquarters. Supported network and desktop applications for more than 500 users.- Trained and mentored all new technicians.

Pensacola, Florida Area

Provided support for wide range of Macintosh and PC computer systems and printers for the Escambia County School District, Pensacola junior college and University of West Florida.- Performed migration from Novel Netware 3.11 to Windows NT Server 4.0 for the Escambia County School District.

Greater Detroit Area

Installed internet servers, designed websites and installed internet routing equipment as company became an Internet Service Provider.- Performed maintenance for 12 line printers in various locations for Detroit Edison.- Repaired personal computer systems and laser printers in-shop and on-site.

Uss Simon Lake / Uss Yellowstone

Performed as Divisional Supply Petty Officer and Divisional Computer Coordinator for the Repair Division (R5) of the USS Yellowstone.- Received letter of commendation for assisting sailors and families returning to the U.S. after Scotland base was decommissioned.- Supported mechanical calibration needs of SSBN fleet based out of Scotland. Gained confidential security clearance for assignment.