Drove customer experience transformation and customer growth, most recently by partnering with Enterprise Complaints Management, Complaints Data Analytics & Reporting, and Consumer & Small Business Banking sub-LOB leaders to drive enhancements in the complaints management program, focusing on data capture, portal enhancements, and complaints reporting improvements.• Ensured CSBB business groups were prepared for complaints-related change management activities.• Coordinated cross-CSBB business group initiatives, including complaints tied to regulations, complaint policy refresh, Advanced Listening expansion, and complaints taxonomy change management.• Increased the accuracy and action-ability of complaints data.

Designed, tested, and supported the execution of key strategic agenda items to transform the business.• Employed structured problem solving to drive alignment with senior leaders on key challenges. • Recommended opportunities based on quantitative analysis, field interviews, and third party research. • Drove execution through effective communication, project management, and business partnership.

Hasik Analytic is a management consultancy dedicated to the success of the industrial organizations that supply the tools to secure our world. Our firm aims to raise the performance of those organizations through the fusion of profound domain knowledge and serious business analysis. We are a research-driven organization whose work is grounded in theory, but relevant to practice.

Developed and implemented standardized acquisition integration program for historically acquisitive Fortune 500 manufacturer seeking improved post-deal performance and consistency.Managed integration efforts of over 55 acquisitions representing $898 million in incremental revenue across multiple business lines.Developed and executed operational separation plans for 15 divestitures across all corporate functions; identified standalone costs for separating businesses, and negotiated with acquirers to define and price transition services.

Managed large post-merger and acquisition integration engagements for complex clients, positioning them to capture early wins and drive shareholder value.

Project manager for a variety of financial and operational improvement engagements, often related to a merger or acquisition.

Coordinated glogal strategy review for Price Waterhouse World Firm, leading directly to the merger of Price Waterhouse with Coopers & Lybrand.Extensive consulting experience with clients in the financial services industry, including operations and controls assessments, development of policies and procedures, implementation of package software, and system test planning and execution.