Rick Boylan Email and Phone Number
Rick Boylan's Location
Spring Hill, Tennessee, United States, United States
Rick Boylan's Contact Details
Rick Boylan work email
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Rick Boylan personal email
n/a
Rick Boylan phone numbers
About Rick Boylan
Marketing and technical professional with more than twenty-five years of diverse experience including developing solutions, optimizing and deploying web sites utilizing partners. Industry experience includes automotive, call center, banking and government. Highlights include award winning best-in-class web sites, deploying brand web sites on a Nissan global platform, and implementing a 100+ seat Siebel eAutomotive Call Center application.
Rick Boylan's Current Company Details
Rick Boylan Work Experience Details
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Digital Marketing ManagerNissan Motor Corporation Nov 2019 - PresentYokohama-Shi, Kanagawa, Jp
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Senior PlannerNissan Motor Corporation Jul 2010 - Nov 2019Yokohama-Shi, Kanagawa, JpResponsible for web-site common functionality between both brand sites utilizing multiple vendors and partners• Managed multiple vendors including: selecting vendor, defining scope, negotiating costs, managing budget, prioritizing projects, and implementing solutions • Managed employees including: defining job description, hiring/firing, evaluating performance, career management, and daily supervision • Partnered with cross-functional teams including: Lead Management, Chief Marketing Managers, Contest & Incentives, Vehicle Connected Services, NMAC, Accessories, Aftersales, Customer Contact Center, etc.• Successfully implemented brand sites (NissanUSA and InfinitiUSA) on new global platform (Helios/PACE). This included: defining requirements and requiring Global team to adhere to NNA quality and performance standards, implementing new ways of working with Global team, coordinating multiple departments and agencies to achieve goals and timelines, project planning, executive reporting and replacing a vendor for non-performance• Responsible for development and delivery of web-site metrics to executives, and local and regional teams• Responsible for search engine optimization (SEO) and optimizing sites utilizing metric based decisions• Responsible for development of brand agnostic components and implementation of brand compliant tools• Successfully implemented dynamic offers for both brands in both legacy platform and global platform. In addition, provide training and support to internal teams such as Chief Marketing Managers and Nissan IS
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Business AnalystNissan Motor Corporation Jan 2010 - Jul 2010Yokohama-Shi, Kanagawa, JpDefine and coordinate business requirements between Interactive Marketing and multiple vendors• Coordinated efforts between Critical Mass, Oceanus, Auto Data, Designory, HP, Verizon, and Idea for hardware migration for Business to Consumer environment from IBM to HP datacenter• Administer day-to-day operations for business customers and vendors to insure NissanUsa.com and InfinitiUsa.com are active and provide value to potential automotive customers• Involved with Infiniti CMS restructuring to provide smoother implementations, improved productivity, and defined repeatable processes• Performed analysis for Vehicle Build Configurator by working with Auto Data and providing detailed design to be executed and implemented by Satyam• Analyzed and developed detailed requirements for Nissan and Infiniti RDR extract to Maritz. Redesign removed complexities and data inconsistencies insuring accurate reporting of sales.
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Information Systems SpecialistEds Jul 1988 - Jul 2009Victoria, Bc, CaCertified Siebel and Microsoft consultant with twenty-one years of diverse experience with a Fortune 100 firm applying technology to business functions in the areas of manufacturing, banking, sales, and government. Expertise includes:Project Management: Implemented 100+ seat Siebel Call Center application. Created and executed resource plans, risk management plans, project contingency plans and project schedules. Developed project and task estimates. Reported project status. Conducted internal and external interviews. Compiled Best Practices documents. Produced results on-time and on budget.Technical Lead: Reduced nightly batch cycles by 40% and month end cycles by 60% resulting in two years of zero down time. Redesigned interfaces to eliminate a complex tool resulting in improved performance. Implemented coding standards across the team and Saturn account. Requested by customer to improve communication between business and technical staffs.Software Developer: Designed, developed, tested, and maintained multiple applications using various tools and data structures. Applied performance improvement logic. Participated and led code reviews. Planned and executed User Acceptance Testing and System Integration Testing. Followed established System Life Cycle methodologies. Performed customer and production support activities.Mentor: Coordinated five on-site, cross-team technical training classes. Guided new employee career which resulted in outstanding performance. Trained co-workers to improve performance and balance workloads. -
Information SpecialistHewlett Packard Enterprise Dec 2008 - Jun 2009Houston, Texas, UsDeveloped and converted Microsoft based applications.- Converted VB 6.0 applications to VB.Net- Developed install scripts to automatically load software- Developed VB.Net application to execute as both a Windows Service and stand-alone application using the same code base -
Information SpecialistHewlett Packard Enterprise 1988 - 2009Houston, Texas, Us
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Information SpecialistEds Client Experience Jul 2005 - Mar 2009Performed production support and developed application modifications, application interfaces, and reports.- Consulted by Business Customer and Business Analyst for ability to translate requirements between business needs and technical specifications which resulted in fewer documentation errors, faster implementations, and improved quality- Designed, developed, tested, and maintained EDS Catalog reporting capability utilizing Siebel Workflow, SQL Server stored procedures, custom Visual Basic COM object, and Excel macros- Developed, tested, and maintained interface programs utilizing Siebel EIM, SQL Server scripts, and SQL Server Jobs- Developed customer application solutions utilizing Siebel Tools- Resolved customer support issues 24/7 for Siebel, Sales Point, and Reporting applications utilizing Service Center and in-house developed procedures- Tested Siebel application utilizing test scripts stored in Test Director
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Project Manager / Technical LeadSaturn Customer Assistance Center Jan 1999 - Jan 2005Coordinated application management, design, development, and testing for all department systems.- Evaluated call center solution from multiple vendors and coordinated on-site application demos- Coordinated implementation and maintenance of Siebel eAutomotive Call Center application for 100+ seat operation- Executed staffing plan for Siebel eAutomotive implementation project- Coordinated the development of multiple import and export interfaces with outside vendors utilizing various technologies including FTP- Designed, developed, tested, and maintained Human Resources application utilizing Visual Basic and SQL Server- Designed, developed, tested, and maintained Saturn Call Center Data Warehouse utilizing custom interfaces with Aspect Call Center switch, SQL Server, SQL Server stored procedures, and Excel to generate statistical and analytical reports- Mentored and trained peers to cross-train development team on project tools
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Technical LeaderSaturn Plant Jan 1995 - Jan 1999Approved application changes, performed application development, and set technology direction.- Represented development team on the Technology Planning Team- Designed, developed, tested, and maintained Durability Event Log application utilizing Visual Basic, Excel, and SQL Server- Developed, tested, and maintained Product Problem Identification and Resolution system utilizing Visual Basic, MDI Gateway, CCMail, Lotus Notes, Microsoft Access, Crystal Reports, and SQL Server- Coordinated five on-site technical training courses including cross-team participation- Participated in SEI CMMI certification which resulted in Level 2 and Level 3 certifications- Mentored and trained Information Associate
Rick Boylan Skills
Sdlc
Requirements Analysis
Integration
Itil
Software Documentation
Business Process
Project Management
Crm
Sql
Data Warehousing
Program Management
Microsoft Sql Server
Software Project Management
User Acceptance Testing
Software Development
Access
Analysis
Pmp
Databases
Oracle
Enterprise Architecture
Project Portfolio Management
It Service Management
It Strategy
Service Delivery
Solution Architecture
Vendor Management
Quality Center
It Management
Software Development Life Cycle
Visio
Rick Boylan Education Details
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Eastern Michigan UniversityComputer Science
Frequently Asked Questions about Rick Boylan
What company does Rick Boylan work for?
Rick Boylan works for Nissan Motor Corporation
What is Rick Boylan's role at the current company?
Rick Boylan's current role is Digital Marketing Manager at Nissan Motor Corporation.
What is Rick Boylan's email address?
Rick Boylan's email address is ri****@****ter.net
What is Rick Boylan's direct phone number?
Rick Boylan's direct phone number is +161572*****
What schools did Rick Boylan attend?
Rick Boylan attended Eastern Michigan University.
What skills is Rick Boylan known for?
Rick Boylan has skills like Sdlc, Requirements Analysis, Integration, Itil, Software Documentation, Business Process, Project Management, Crm, Sql, Data Warehousing, Program Management, Microsoft Sql Server.
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