Rick Patterson Email & Phone Number

* Lead, Coach and Manage 8 field based client management professionals with all aspects of the account management role including incremental sales, contract renewals, reduce cancels, reduce credits, manage customer expectations through dispute resolution including credit issues, product related issues and other customer concerns along with many other job related tasks.

Southeast United States - Oh, Pa, Md, & Dc

* Prospect new State and Local Government offices with legal research needs including AG's, PD's, SA's, County Offices, Libraries, etc.* Effectively Demonstrate the Lexis Advance Research system as well as complementary products and services that support legal research needs.* Partner with state and local government offices to help with budget challenges and procurement processes necessary to secure the appropriate services for their legal team.

Dayton, Ohio Area

• Responsible for $48M in total revenue in the specialized 3-10 attorney law firms and state and local government markets.• Maintain a cancel rate of 9.0% or lower across both market segments• Deliver $2.9M incremental point of sale growth• Retain $8M revenue through contract extensions and renewals• Lead, Coach and Manage 15 direct reports to manage all aspects of the account management role including incremental sales, contract renewals, reduce cancels, reduce credits, manage customer expectations through dispute resolution including credit issues, product related issues and other customer concerns along with many other job related tasks.• Lead the sales organization through a successful migration process from Lexis.com to the Lexis Advance interface.• Achieved 7th Circle of Excellence Award in 2015 while managing the mid-market west and state and local government team.• Achieved 6th Circle of Excellence Award in 2012 while managing the premier east and state and local government teams.• Lead and participated in 3 program initiatives (Customer Service LA Migration Pilot, Telephonic Solutions Consultants LA Migration Pilot & Handling Customer Issues Rapid Improvement Program)• Helped establish hiring criteria and assisted in interviews for the Philippian telesales project. Involved traveling to Manila to conduct formal in person interviews in October 2015.

Dayton, Ohio

For over 20 years I have helped law firms, state and local government agency's, attorneys and direct reports drive better outcomes by understanding their challenges and needs and effectively matching the right solutions that help them win. This is done through a deep understanding of the legal market, sales process and strong product knowledge. My experience includes analytic conversations, specialized presentations to law firms and government agencies, bar associations and legal professional organizations, paralegal schools and continuing education classes. Responsibilities have included retaining customers and increasing revenue while driving new business and related revenue for legal research services, online marketing, practice management, litigation and factual discovery. My approach is simple focus on the customer’s current process and gain an understanding of their short term and long term goals. The outcome is a correct match of solutions that drive success and builds strong customer relationships. 7 Time Circle of Excellence level performer and consistently achieved a minimum of 100% performance. Independent Coursework:Pepperdine College of Law – Resolution Strategies Group – Negotiation TrainingLean Six Sigma – Yellow Belt CertifiedThe TAS Group – TAOP – Territory Account and Opportunity PlanningSteve Shiffman – Getting to ClosedProfile International – Meyers BriggsExecutive Council–Creating the Challenger Organization “The Challenger Sale”Get Real Selling–Keith Hawk and Michael BolanSmart Selling –Art SobczakSpeed of Trust – Franklin CoveySEMPO Certification – Search Engine MarketingWork Experience - LexisNexis, Miamisburg OhioRegional Sales Manager Law Firm and SLG (January, 2011 to Present)Territory Manager (October, 2008 to January, 2011) RISK Government Account Manager (April, 2007 to October, 2008)Sales Executive (January, 2001 to April, 2007)Law Firm Account Manager (June, 1997 to January 2001)

Dayton, Cincinnati And Northern Kentucky

• Territory included Dayton, Cincinnati and Northern Kentucky• Targeted private law firm 1 – 50 attorneys in size• Responsible for new business and increasing revenue in current law firm accounts• Products included all pillars of business (Research Services, Client Development, Case Management & Litigation Services)• Finished 2009 with $560,390 POS (Over 120% of plan 5th COE Award)

Dayton, Ohio Area

• Prospect new government agency’s with law enforcement responsibilities for RISK Solutions• Territory covered Indiana, Kentucky, Iowa, Kansas, Missouri, Nebraska• Conducted sales with both current customers and new business opportunities through relationship building, phone cold calls and RFP responses. • Responsible for selling Accurint for Law Enforcement and Government, Lexis.com Legal Solutions, Screening Solutions, Smartlinx and Print Publications.

Dayton, Ohio Area

• Telephonically manage 3+ attorney law firms in the Mid Atlantic Region, primarily responsible for WV, VA & PA.• Duties include product demonstrations, scheduling training, grow revenue, decrease attrition, and team with local field reps to develop the best plan of action for selling specific accounts.• Finished the year at 117.5% of plan • 2000 Circle of Excellence Winner (2nd COE Award)• Assisted customer service with the Telesales pilot program as a “Sales Expert”.• Telephonically prospect new accounts and maintain base business in the New England Region.• Responsible for bar shows and product demonstrations. • 1999 Accountable for $295,353 in contract revenue.• 1998, Responsible for an $11 Million territory, including 1,500 accounts.• Responsibilities included grow revenue, decrease attrition, renegotiate contracts and minimize credits.• 1998 Circle of Excellence Winner (1st COE Award)• 1997 Rookie of the Year

371 Support Group, Kettering Oh

Transport high ranking officers during mobile activities.

Bachelor, Sports And Exercise Science

Activities and Societies: Varsity Baseball, Team Captain, Assistant Intermural Sports Director

Associate Degree, Education

Activities and Societies: Varsity Baseball Team