Provided leadership for the Global IT Services Desk and Client Services team comprised of 35 support professionals providing responsive, high quality support for 6,000 end-users in 30+ separate operating business units world-wide.* Provided oversight to improve a deficient IT Service Desk; met or exceeded industry standard SLAs in 4 months.* Infrastructure Project Lead for the Nortek Distribution Services project; brought 900K sqft East/West Coast warehouse operations in house <3 months; immediately improved services for business units and customers. * Spearheaded project to improve the IT On/Off boarding process; improved from 38% processed in <7 days to 80% or better.

Led the IT Service Desk, Client Services, and Remote Operation teams comprised of 21 support professionals providing responsive, high quality support for 5,500 end-users and white-glove support for the executive team. * Managed configuration, change management, maintenance, availability, integrity and performance of enterprise-wide data network, security and voice systems.  * Restored confidence of user community in the IT department by implementing responsive “One-Touch” support. * Successfully integrated and migrated a pet food business unit to the Cloud (Force) ERP solution in 90 days. * Managed outsourcing of Service Desk and Client Services in 30 days; met or exceeded all contractual SLAs within 90 day transition period. * Played a key role in ensuring IT infrastructure and operations were prepared for the divesture of Del Monte Foods and creation of Big Heart Pet Brands valued at $4B. * Provided performance-shaping feedback and mentoring; developed staff capabilities to strengthen understanding of network and voice services industry, business issues and best practices.

Provided leadership and direction of a department comprised of 23 IT professionals responsible for ensuring high performance 24/7 data and voice network availability and security for 2,500 users worldwide. * Successfully managed the day-to-day operations and service level delivery of a globally dispersed Helpdesk, Network, Security and Telecommunications infrastructure (corporate office, three data centers, 140 US, 15 UK, and 2 Canadian remote sites). * Monitored connectivity and performance for data network, security and voice solutions for all offices, remote offices, data centers and facilities. * Project managed the construction and installation of two data centers, each completed ahead of schedule and without incident. * Ensured business continuity as an early responder for Hurricane Katrina; established and implemented an infrastructure to recover salvage vehicles. * Spearheaded and initialized dramatic improvements in operational performance, efficiency, effectiveness, cost and resource allocation, resulting in a savings of $4.6M. * Drove the integration of seven UK sites; managed a team of 14 to ensure a smooth transition with minimal business impact or disruption.