Rick Castillo Email & Phone Number

San Antonio, Tx, Us

San Antonio, Texas Area

• Assisted clients in purchasing and selling property in excess of $15M in volume production by leveraging my training and sales skills.

• Coached and developed leaders resulting in a 99% successful repair rate and an 87.7 customer Net Promoter Score, an increase of 2% and 2.5% respectively YoY in 2023.• Grew sales in assigned region 200% YoY in 2023 sales year through coaching and motivating leaders and 150+ direct reports.• Increased repair volume 6% by coaching leaders and creating new talking points resulting in a total of 39K repairs.

San Antonio, Texas

• Achieved 100% Everyday Leadership Program certifications contributing to several promotions through facilitation and delivering of coaching strategies and techniques.• Increased sales to 8% within the first 3 months of sales launch by coaching, training, and role playing with repair experts.

San Antonio, Texas Area

As a BDC, my goal is to focus on discovering solutions to help my customer's achieve their goals and help them grow their business. I analyze business needs and help deliver the product that best fits the business solution.

• Developed and facilitated leadership coursework for the Southwest region resulting in 97% leadership training compliance.• Received Sprint’s Pinnacle Award for achieving 175% sales performance in 2003 by coaching my direct sales representatives.• Improved training in Puerto Rico by developing and facilitating content in Spanish thus creating a business partnership where I was requested to facilitate additional content to all business channels.- I have been tasked to facilitate in Spanish in the Puerto Rico market.- Beginning in August 2011, I have transitioned to virtual trainings and coachings; including technical trainings

Mcallen, Texas Area

I managed three retail stores with a focus on sales and customer service. - Earned Sprint's Pinnacle award for sales in 2002- Awarded Samsung's handset sales contest in December 2004

Supervise/manage 20+ stores