Rick Chapman Email & Phone Number

Newcastle Upon Tyne, England, United Kingdom

Workwear Express are proud to be the UK's leading customised workwear provider. We have over 300 colleagues based across the UK including our very own 150,000sqft production facility in Durham, North East. We’re fantastically proud to cultivate a customer base of over 700,000 clients, serving businesses across 100+ different countries in 2022 alone. 2023 marks 33 years of expertise in full-service custom work apparel. Our existing clients rely on us for amazing customer service, top quality products, prompt delivery, and excellent value. Whether you’re a small one-time buyer or blue-chip giant seeking a managed contract, you can too. Whatever the sector, we will have a solution for you.

Newcastle Upon Tyne, England, United Kingdom

After completing BT’s intensive training courses I was ‘live’ for less than a month before being put on furlough. I was then informed that due to their restructuring there would no longer be a position available for me to return to.

3T Group are the largest Oil, Gas and Wind training provider in the UK. I was poached from my previous role with the prospect of heading the new national sales team for a new, modular Training Management software solution that was in development. Unfortunately, after a few setbacks from the development team, the Board decided to make my team redundant until they had a 'live' project.Responsibilities: After collating their numerous databases, I created a ‘workable’ prospect list with updated contact information that would enable us to approach training providers, HR departments and larger O&G companies with a perceived need for the product. I invested time out of work researching the various industries in order to gain advantage when approaching them. Whilst awaiting the new software I contacted individuals whose certifications were due to expire, booking them in for refreshers or renewals with 3T’s subsidiaries, AIS Training and Survivex, bringing in over £80k in otherwise lost revenue.

I made the switch to GEAB Ltd. whose attitude towards customer account management was more in line with my own. They are an energetic consultancy where hard work is both encouraged and rewarded. Although my time there was short, my work ethic and willingness to assist less experienced members of the team was recognised and appreciated.Responsibilities: Utilising a bespoke CRM, cold calling businesses to establish or create a need for energy contract renewal and associated energy management products. Attaining multiple KPI targets. Generating and compiling sales packs to comply with both business and legal requirements. Attending training and coaching seminars and incorporating the knowledge gained into working practices. Keeping up to date with current energy news and referencing it within the sales process. Understanding relevant legislation and its effect on the industry as a whole and clients’ businesses. Communicating results, recommendations and solutions from Advisor to Board level.

Newcastle Upon Tyne, United Kingdom

• Utilising a bespoke CRM• Cold calling businesses to establish or create a need for energy contract renewal and associated energy management products. • Attaining multiple KPI targets based on addressed prospects, conversion rates, sales and revenue. • Generating and compiling sales packs to comply with both business and legal requirements. • Attending training and coaching seminars and incorporating the knowledge gained into working practices. • Keeping up to date with current energy news and referencing it within the sales process.• Understanding relevant legislation and its effect on the industry as a whole and clients’ businesses. • Communicating results, recommendations and solutions from Advisor to Board level.I joined Utility Alliance as an experienced Energy Consultant eager to prove my worth. ‘Thinking outside the box’ has helped me to exceed my annual target within the first 6 months. Researching the energy market and anticipating what effect current events have on ‘day-ahead’ and future pricing equips me with depth and insight, enhancing the service I provide to clients. I also independently produce ‘Market Knowledge’ sheets to support colleagues which has proven to be a useful asset when closing sales.

North Tyneside

After enjoying a short sabbatical with my family, I joined the energy market as a B2B consultant for Utilitywise PLC. As soon as my training period was complete, I proved my ability and tenacity by exceeding KPI’s and outperforming existing team members. My professionalism was acknowledged with plaudits from the Compliance department and recommendations for Team Leadership. I provided supervisory cover in my managers’ absence, increasing team performance by 72% and assisting them to exceed their own expectations. In addition, I was selected as the ‘Water Champion’ when the market was deregulated, being the first point of contact for other consultants and negotiating with supplier representatives on their behalf. Years of experience identifying needs and matching them to products provided me solid foundations when delivering Utility Management Plans and Energy Contracts. After seeing several redundancies announced and witnessing the continual fall in their share price, I decided to make the move to Utility Alliance Ltd – a younger, more dynamic energy consultancy.

Cramlington, Northumberland

• Manage, support and develop existing client database.• Cross sell and up sell the GraphicMail and SharpSpring portfolio.• Hold regular live product demos for clients across UK unable to attend demonstration suite.• Work closely with client base identifying and closing product and sector gaps.• Held a project bank of £2.8M with a conversion ratio of 1:3 and an existing client database of £1.1M• Trained and developed new employees in sales, systems and processes.• Diversify into new sectors including Web Developers, Commercial Clients, National Contractors and Leisure Industry.• Running cost saving analysis using switch selling or up selling to consolidate customer relationships.• Develop account plans for existing clients.• Tailored solutions for blue chip companies wishing to promote and retain their own brand whilst taking advantage of the GraphicMail benefits.• Face to face meetings at GraphicMail offices to engage clients with interactive demonstrations.• Planned and implemented marketing strategies across the North.• Frequent breakfast meetings with prospective and new clients to build relationship.• Monthly reports to relevant stakeholders.• Time management and client database management.• Sales reports and data analysis.• Provide support on national helpdesk when required.Returning to my sales background, I very quickly established myself within the online email marketing and newsletter software market, exceeding every target set. In March 2015 GraphicMail was acquired by Sharpspring, which broadened the product portfolio to include a cloud-based next-generation marketing automation solution.I enhanced my skill set by becoming a SharpSpring Certified Partner and developing both roles concurrently.

Hebburn, Tyne & Wear

• Followed my dreams and retrained as a Motorcycle Technician• After creating detailed business plans and attending SME conferences, seminars and local clinics, I opened Kick & Rev Motorcycles, combining my love of bikes and the thrill of a challenge.• Developed business from zero clients to a large portfolio including local racing teams and bike clubs.• Managed my own profit and loss and operational profit.• Regular inventory assessment and purchasing schedule.• Sourced most cost effective parts (and labour when required) without compromising on quality and service.• Built some excellent relationships with regular clients and 80% of my work came from referral business.• Adapted to an ever changing market and saw a niche within the Chinese motorbike market.• Marketing and sales.• Budget forecasting and analysis.• Customer Service.• Time Management.• Legislation compliance.• After a serious road traffic accident I was unable to continue with the business and due to injuries sustained I was forced to sell.

Tyne & Wear

• Provide solution based packages based on clients energy needs.• Complete, maintain and report weekly and monthly sales tracker to relevant stakeholders.• Seek and develop new business opportunities.• Work closely with clients developing initial requirements and project manage through to completion.• Respond professionally and in a timely manner to all customer enquiries providing realistic solutions.• As a highly productive and motivated Account Manager I succeeded in achieving and surpassing my sales and gross margin targets year on year.• Train junior account managers both externally and internally, in sales, systems and processes.

Nvq Iii, Motor Vehicle Technician

Hnd, Business And Finance

Course content included core business fundamentals, marketing, human resources, information systems, and the accounting skills required.