Rick Chen Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, Canada

Toronto, Ontario, Canada

The role of a Solution Owner is multifaceted, incorporating aspects of product ownership, business analysis, and solution delivery. Product ownership entails identifying the product vision and understanding it early in the project. Business analysis involves conducting a comprehensive and thorough analysis of requirements. Meanwhile, solution delivery.

Markham, Ontario

As a product owner, my dual focus included gathering product requirements from internal and client stakeholders to shape short and long-term roadmaps. Post internal approval, I collaborated with technology teams to implement features for our SaaS products. Simultaneously, I worked closely with client integration teams, ensuring smooth integration of our.

Toronto, Ontario

In my role as a delivery manager, I collaborated with client stakeholders to establish the product vision and feature requirements. Following the completion of feature prioritization, I led a delivery team comprising architects, engineers, designers, and quality testers to develop, test, and deploy products that resonate with customers.Key deliveries.

Richmond Hill, Ontario

Responsibilities in Product Management:- Oversaw the entire product development lifecycle from inception to delivery- Established metrics and generate performance reports- Monitored and optimize websites and offerings across various verticals, including PSMS, PPC, and PPI- Collaborated with the Product Marketing Manager to identify marketable features and.

Toronto, Ontario

As a Quality Assurance professional, I was responsible for collecting and reviewing functional requirements with clients, collaborating with the project manager and developers to assess change requests. I created and maintained both manual and automated test scripts following SQA standards, tracked defects, assigned them to developers, and retested defects.

Waterloo, Ontario

In the role of a Technical Support Specialist, I provided the last line of support to all North American wireless carriers. I took on the responsibility of training over 20 new service representatives in the newly opened customer support operation center located in Halifax, Nova Scotia. Additionally, I played a key role in the successful migration of the.

Richmond Hill, Ontario

I conducted research on new technology as needed to offer on-call technical support in the main office. Demonstrating effective time management and task prioritization, I addressed all customer-assigned tasks promptly. Furthermore, I adhered to process guidelines while troubleshooting defective computer workstations.