Chief Executive Officer
CurrentPipe Spark is a leading sales prospecting and customer service provider for US-based P&C Insurance carriers and agencies.
Jun 2019 - Present
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Rick Cid Email & Phone Number
Chief Executive Officer at Pipe Spark
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Pipe Spark
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✓ Verified Jul 2026
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Profile completeness 86%
Current company
Role
Chief Executive Officer at Pipe Spark
Location
Salt Lake City, Utah, United States
Who is Rick Cid? Overview
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Rick Cid is listed as Chief Executive Officer at Pipe Spark at Pipe Spark, based in Salt Lake City, Utah, United States. AeroLeads shows a matched LinkedIn profile for Rick Cid.
Rick Cid previously worked as Chief Executive Officer at Pipe Spark and Founder & CEO at Hispand Consulting. Rick Cid holds Master Of Business Administration (Mba), International Business from Thunderbird School Of Global Management.
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Pipe Spark
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Profile bio
About Rick Cid
A highly proficient business development leader, with a 25 year track record of successfully building and managing products, services, and sales teams on a global scale.Work outside of the U.S. include:LATIN AMERICA:✭ Established and manage a Mexico based sales, business-processing, and customer service center with 2,500+ employees to serve U.S. insurance companies.✭ Developed an managed an 800+ person near-shore Business Development Operation in Mexico for a U.S. based SaaS Company.MIDDLE EAST, AFRICA, AND SOUTH EAST ASIA:✭ Established a multi-million distribution channel for Worksite Marketing Insurance products within 15 countries (Saudi Arabia, U.A.E., Egypt, Turkey, Lebanon, Jordan, Kuwait, Bahrain, Qatar, Jordan, Oman, Afghanistan, Pakistan, Bangladesh, and Nepal).✭ Established and Managed a 6,000 + agent call center operation in the Philippines.WESTERN & EASTERN EUROPE:✭ Developed a life insurance organization in Russia, that grew to more than 800 life insurance professionals; implemented life insurance products, sales effectiveness systems, and re-engineered compensation programs.✭ Led and managed the integration of new life insurance products into Western and Eastern Europe, and the Middle East for a Multinational Insurance Company.
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Rick Cid's current company
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5 roles
Rick Cid work experience
A career timeline built from the work history available for this profile.
Founder & Ceo
CurrentProvide business development and operational support services to insurance carriers and agencies operating in the US markets. Representing some of the most reputable global insurance brands. Company offices in USA and Mexico.
Sep 2008 - Present
Chief Revenue Officer (Cro)
Responsible for leading all BPO sales, marketing, and client success efforts at Boomsourcing & Boom Demand. Develop new market expansion channels and lines of business. Centralize revenue efforts among the various business lines, with a focus on net new sales growth.
Jan 2018 - Dec 2019
Chief Operating Officer
Operate in a very hands on and cross-functional role, overseeing the process optimization and performance efforts of our Sales, Customer Success, Software Engineering, and Fulfillment Center teams located across North and South America, and Asia.Sales OversightDevelop and scale a team of Account Executives and Sales Direct Representatives (SDR's) to generate internal sales funnel and net new accounts. In addition, build out a team of nearshore SDR's for a Sales as a Service offering to clients. Customer Success OversightManage the optimization of the customer experience through the integration of data driven customer insights. Collaborate with the Director of Customer Success to develop and integrate a full 360-customer engagement cycle, using Net Promoter Score and Agile methodologies to integrate customer driven product features.Product Management OversightOversee a team of software engineers focused on the development of new features and infrastructure improvements. Drive the agile software development process and collaborate with the CTO to manage the platform design, integration of new features and system improvements.Fulfillment Operations OversightResponsible for technical process improvement and the development of training programs to improve the level of performance of our global fulfillment teams. This includes training and development of the leadership of our On-Shore and Off-Shore Call-Center and BPO operations.
Jun 2015 - Jan 2018
Global Profit Center Manager
Developed and managed a range of start-up projects and products for AIG throughout Eastern Europe, the Middle East, Africa, and Southeast Asia. Projects ranged from expanding AIG’s Russian Life insurance organization, to developing worksite marketing and bancassurance products for banking institutions throughout the Middle East.Regions of experience include Western Europe (Greece, Italy, France, UK, Spain, and Portugal), Eastern Europe (Russia, Ukraine, and the Czech Republic), and the Middle East (Saudi Arabia, U.A.E., Egypt, Turkey, Lebanon, Jordan, Kuwait, Bahrain, Qatar, Jordan, Oman, Afghanistan, Pakistan, Bangladesh, and Nepal).
Apr 2005 - Sep 2008
5 education records
Rick Cid education
Master Of Business Administration (Mba), International Business
Thunderbird School Of Global Management
Bachelor Of Science (B.S.), Finance
Arizona State University
Bachelor Of Arts (B.A.), Italian Language And Literature
Arizona State University
Undergraduate Minor, Portuguese Language And Literature
Arizona State University
Certificate, Portuguese Language And Literature
Federal University Of Ceara
FAQ
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Quick answers generated from the profile data available on this page.
What company does Rick Cid work for?
Rick Cid works for Pipe Spark.
What is Rick Cid's role at Pipe Spark?
Rick Cid is listed as Chief Executive Officer at Pipe Spark at Pipe Spark.
Where is Rick Cid based?
Rick Cid is based in Salt Lake City, Utah, United States while working with Pipe Spark.
What companies has Rick Cid worked for?
Rick Cid has worked for Pipe Spark, Hispand Consulting, Boomsourcing, and Aig.
How can I contact Rick Cid?
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What schools did Rick Cid attend?
Rick Cid holds Master Of Business Administration (Mba), International Business from Thunderbird School Of Global Management.
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